Analyst, Systems Experience

As America's Un-carrier, T-Mobile US, Inc. (NASDAQ: TMUS) is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company's advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Washington, T-Mobile US provides services through its subsidiaries and operates its flagship brands, T-Mobile and MetroPCS. For more information, please visit To be considered, please apply before 12/13 @ noon PST.

This position can be located at any one of the T-Mobile's locations listed below:
Bellevue, WA (Corp Office)
Tampa Call Center
Jefferson or Menaul Call Center
Colorado Springs Call Center
Bellingham Call Center
Wichita Call Center
Frisco Office
Allentown Office
*Relocation Is Not Available For This Opportunity*
Support one or more functional areas by applying a broad understanding of how all enterprise systems and platforms interact as a whole to contribute to planning for scalability, sustainability, and future development of a group of systems and solutions. Deliver system solutions that enable selling of our products, customer service, and result in a positive experience. Serve as an active member of the Care and Sales business team for specific projects; ultimately responsible for planning and preparation of changes that impact Frontline system experience. Act as a liaison between cross-functional technical and Frontline organizations to secure alignment of system requirements. Support design strategies, and successful implementations from concept through launch, and ongoing production support.

• 3-5 years of wireless experience, within or supporting Care or Retail
• year of analysis or systems production support
• Proficient in Excel, Word, PowerPoint, Visio

Desired

• Competence with multiple software development lifecycles, i.e. RUP, SCRUM, Waterfall
• Proficient in SQL and Business Objects
• Experience with software application development or support

Requires competency in customer focus, change & innovation, strategic thinking, relationship building & influencing, talent management, results focus and inspirational leadership.

• Provides SME support on Frontline Care and Retail system experience throughout lifecycle of cross-functional projects in support of company vision, balanced with protecting the integrity and ease of the user experience
• Perform business and technical systems analysis for Care and Frontline systems experience throughout the project lifecycle from onset through implementation and ongoing support
• Own and drive resolution of Care and Sales system experience impacting issues, including communications to affected users, issue prioritization, tracking, and resolution; break problems apart, secure relevant information, relate data from different sources, draw supportable conclusions, and identify possible root causes and/or workable solutions. They must also be able to teach these skills to others
• Lead initiatives to improve the systems, user experience, related procedures, and customer satisfaction
• Create and maintain revisions of technical documentation including integrated system process documents, impact assessments, business requirements, workflow documents, user acceptance test cases, and production support procedures
• Prioritize, make tradeoffs, and decisions in regards to system experience on behalf of Care and Sales for cross-functional strategies, projects, and launches; serve as an escalation point to resolve stakeholders' conflicts in priority
• Prepare communications for executive and business sponsor audiences on user acceptance test status, system launch readiness, disruptive events, and issues summaries
• Evaluate, deliver, and contribute to the design of strategic solutions and architectural direction that align to business goals set by key stakeholders
• Participate in on-call rotation and be available for evening, night/weekend work, and travel
• Also responsible for other Duties/Projects as assigned by business management as needed.

We Take Equal Opportunity Seriously - By Choice T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination or harassment based upon any of these factors is wholly inconsistent with our Company values and will not be tolerated. Furthermore, such discrimination or harassment may violate federal, state, or local law.