Customer Service Representative - Full-time / Part-time

We are a consumer-centered health solutions company that helps organizations and individuals make better health and benefits decisions, positively change health behavior, and live healthier lives through engaging experiences, personalized resources, and expert guidance.


Our Customer Service Representatives serve our customers via telephone and email. They thoroughly and efficiently gather participant information, access and address concerns and issues, educate the participant where applicable to prevent the need for future contacts and document interactions. Our CSRs do all of this in a timely, professional and of service manner.

General responsibilities include:
1. Provide excellent customer service and one call issue resolution
2. Handle incoming phone calls and assigned email requests along with escalated items
3. Assist participants with registration and log in issues
4. Assist participants with navigation on the WebMD site for their specific program
5. Assist participants with overall questions concerning the applications available to them on the private portal
6. Work with Account Management on escalated issues of a non-routine nature
7. Assist members complete the WebMD Health Survey over the phone
8. Perform other, varied job-related duties as assigned

Bacehelor's Degree is required.

About Aerotek:

Our people are everything. Since 1983, Aerotek has become a leader in recruiting and staffing services by building quality relationships that allow us to place quality people in quality jobs. With over 230 non-franchised offices, Aerotek serves 17,000 clients and 300,000 contract employees every year. To learn more, visit .

Aerotek is acting as an Employment Agency in relation to this vacancy.