Lead Ticket Scanner - Full-time / Part-time

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's 50 most innovative companies as named by Fast Company, and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.

 

 

 

The Ticket Scanning Lead will provide a high level of guest service while ensuring all guests are scanned and have the appropriate product to access our Ski Resort.  Applicant will have ability to troubleshoot scanning equipment problems as needed, deal with guest pass problems in a professional manner, and have a vast knowledge of the resort and surrounding community.  Must be a team player with good communication skills and be able to assist in the training of new employees.  Must be willing to work outdoors in all weather conditions and possess ski/snowboard riding abilities or have the ability to learn.  Must have flexible schedule and be available to work weekends and holidays. Additional job responsibilities include (but are not limited to):

 

• Must be able to maintain a positive attitude about working outside in adverse weather conditions for up to 8 hours
• Responsible for the resolution of guest issues and assisting Team Lead in service recovery
• Scan and visually check each ticket/ pass for validity
• Assists in the training of employees to provide a high level of proactive guest service; coaches and mentors employees and enforces company and departmental policies including grooming and appearance, proper guest engagement, ensuring every guest is scanned, and other job performance aspects as applicable
• Responsible for ensuring a clean, safe, and presentable work environment
• Promotes and ensures safety in the participation and completion of all job duties
• Troubleshoots and ensures the proper functionality of scanning equipment
• Assists in the daily operation, including the opening and closing of all base area operations 
• Assists in building and maintaining a safe and presentable work area. 

 

 

 Requirements:

• At least 2 years of Guest Service Experience
• At least 1 years of Leadership Experience (preferred)
• Effective communication skills with both guests and staff
• Team player and leader
• Ability and willingness to perform demanding physical labor
  • Must be able to stand in all weather conditions for extended periods of time
  • Able to lift at least 55lbs
  • Assist with snow work when needed

If you’re hard working and feel exhilarated serving others, you’ll feel right at home in our authentic ski town and world-class mountain resort. As a community of adventurers and discoverers, we deliver an experience of a lifetime to every single guest that visits our mountain town. If you’re interested in moving mountains in your career, come work with us at Breckenridge where you’ll instantly feel at home.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 130836