Reception Coordinator / Front Desk - Full-time / Part-time

Job Description

The Front Desk Receptionist works with the staff and doctors to keep the office running smoothly and efficiently.

 Responsibilities:

• Handle calls to the practice, including patient calls.
• Greet patients on a regular basis and provide excellent patient care; check patients in and out.
• Greet business associates and others who visit the office.
• Schedule patient’s appointments; actively work to reschedule as openings are established.
• Contact patients to confirm appointments.
• Assist with referrals.
• Acquire medical history and chief complaint of patient.
• Prepare patient chart and ensure confidentiality of all records.
• Update contact information at each visit.
• Track and report daily scheduling metrics.
• Maintain patient records in billing/scheduling system.
• Perform simple bookkeeping such as collecting all patient balances and co-pays and post accurately. 

• Verify insurance information.
• Assure waiting and office area is clean, neat and organized.
• Administrative duties for this position include faxing, copying, making phone calls, preparing patients' medical records, scanning, and entering extensive data in the office's computer system.

Requirements:

• Extremely efficient, organized and resourceful.
• Must be flexible and able to function well in a fast-paced environment with great interpersonal skills to deal with many personalities.
• Strong decision making skill.
• Exceptional verbal and written communication skills.
• Strong attention to detail.
• Shall be able to read, write, and speak English well enough to effectively communicate with patients and other staff members.
• Have knowledge of computer operations and proficiency in the use of basic word processing, data entry, and automated records.
• High School diploma.
• Proficient in Microsoft Word and Excel. 

Preferred: 

• 2 years assisting in a medical practice, diagnostic testing and patient care.
• Additional front office or office management experience.