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in Toledo, OH
Order Taker - Full-time / Part-time
•30 days ago
Hours | Full-time, Part-time |
---|---|
Location | 3303 Dorr Street Toledo, Ohio |
About this job
Summary of Position:
A Customer Service Representative serves customers by providing product and service information, and may need to resolve product and/or service problems.
Duties & Responsibilities:
- Responds promptly and courteously to all incoming phone calls.
- Obtains accurate information from customers for multiple markets.
- Places customers’ orders using Point Of Sale system, including item modifications and custom orders.
- Attracts potential customers by answering product and service questions.
- Suggests information about other products, deals or relevant changes.
- Resolve product or service problems by clarifying the customer’s complaint, determining the cause of the problem, select and explain the best resolutions, expedite correction or adjustment, follow-up with customer to ensure satisfaction.
- Provide guests with estimated waiting time.
- Contribute to team effort by accomplishing related requests as needed.
Skills & Qualifications:
- Minimum 1 Year Customer Service experience preferred.
- Minimum High School Diploma or equivalent required, Bachelor’s Degree preferred.
- Must develop extensive product knowledge.
- Must demonstrate troubleshooting & problem solving skills.
- Must possess listening & phone skills.
- Must demonstrate conflict resolution & de-escalation techniques.
- Must be able to multi-task in a high-pressure environment.
- Must have a positive and professional attitude.
- Must be able to work in a team-centered environment.
- Must be open to constructive criticism, coaching and ongoing training techniques.