Senior Billing Representative - Duluth, MN - Full-time / Part-time

Position Description:

 

Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.

This function is responsible for medical and ancillary product premium billing. 

 

As a Senior Billing Representative you will be responsible for managing a group of businesses.  This role requires customer interaction where you will build a rapport with the groups you support.  As a Senior Billing Analyst you will look through accounts, see what action is needed and follow through.  This is a self-driven role and needs to be self-managed. You will be responsible for applying payments, and completing reconciliations.  The bulk of your day will be spent working with customers that choose not to pay as billed.  Calls are completed to collect outstanding balances.  These are not a hard collection call, just initial outreach based on the timing of their payment or residual balances.  We are asking when we can expect to see their payment or adjustments.  As work is completed throughout the day you will be asked to track your tasks to monitor productivity.  This information, along with quality and customer service, is used to assist with decisions around quarterly bonuses.  When you start on the team you will have a mentor, and a backup right out of training.  The Senior Billing Analyst team is a group of about 35 people.  They function as a team, attending meetings, and collaborate via group chat sessions.

Primary Responsibilities:

• Review accounts and contact customer’s to reconcile/resolve discrepancies and provide updates to leadership and finance team on outstanding balances
• Support customers answering questions and providing direction as needed via phone calls and email
• Apply payments to customer’s accounts
• Coordinate activities of internal business partners on behalf of the customer
• Collaborate with Finance for timely collection of premiums via customer outreach
• Support the team buy reviewing policies, and system enhancements to ensure efficiency and quality

Requirements:

• High School Diploma or GED
• 1+ years of experience in Billing, Reconciliation and/or Accounts Payable/Receivable
• Intermediate proficiency with Microsoft Word (creating and formatting documents) and Microsoft Excel (creating spreadsheets and updating spreadsheets)
• Available to work Monday through Friday from 8:00 am to 4:30 pm

Assets:

• Associate's Degree or higher in Business or Accounting
• 1+ years of Customer Service experience
• Intermediate proficiency with Microsoft Outlook experience (create emails/folders, set up rules and calendar invites)

Careers with UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 14 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near-obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, military families and veterans where ever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can do your life's best work.

 

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or _expression, marital status, genetic information, or any other characteristic protected by law.
 
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: billing, claims, medical claims, healthcare claims,  office, UnitedHealth Group, UnitedHealthcare,  training class, customer service representative, customer service, CSR, Data Entry, adjustments, phone support