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in Coeur D Alene, ID
Inside Retention and Customer Service Representative - Full-time / Part-time
•30 days ago
Hours | Full-time, Part-time |
---|---|
Location | Coeur D'Alene, ID Coeur D Alene, Idaho |
About this job
Join us for On-The-Spot Interviews
Wed., February 1st // 10AM - 2PM
1201 W Ironwood Dr., Coeur d'Alene, ID
Questions? Call us at (208) 676-7812
Everyone appreciates great customer service. Help us provide it to others!
When you join our family of inbound call center representatives supporting a well-known telecommunications company, you will learn that Qualfon CARES. That’s it. We care for our employees who care for our clients. When you answer the Qualfon call, you will:
Qualfon’s mission is to help as many people as possible pursue their total vocation—as individuals and as members of society—by creating an ever-growing number of job opportunities as we strive to become the outsourcer of choice for our clients. In summary, our mission is “Be the Best BPO. Make People’s Lives Better.” This begins with our people. Our employee retention is twice the industry average because we care about our people—at work and beyond. Qualfon offers programs that promote personal development and provide direct support for our people and their families.
Qualfon is proud to be an Equal Opportunity and Affirmative Action Employer. Women, minorities, individuals with disabilities and veterans are encouraged to apply. EEO/AA/M/F/Vet/Disability
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Wed., February 1st // 10AM - 2PM
1201 W Ironwood Dr., Coeur d'Alene, ID
Questions? Call us at (208) 676-7812
Everyone appreciates great customer service. Help us provide it to others!
When you join our family of inbound call center representatives supporting a well-known telecommunications company, you will learn that Qualfon CARES. That’s it. We care for our employees who care for our clients. When you answer the Qualfon call, you will:
- Join our family in an enthusiastic work environment
- Enjoy personal growth
- Discover a whole new world of opportunity
- Amazing customer service and insights
- Ability to accept inbound calls and apply empathetic customer service support
- Listen for opportunities to maintain / retain the client
- Typing 30 wpm
- Experience using Microsoft Office products
- Working knowledge of PC-based internet
- Experience in a customer support environment is preferred (retail, hospitality, restaurants, etc.)
- Ability to communicate effectively via telephone and email by utilizing active listening and clearly speaking to customer
- High school diploma preferred or equivalent
- Handle and respond to constant inbound phone calls via telephone and occasional email inquiries
- Create a rapport with customer to determine whether there is opportunity to maintain the client relationship
- Maintain and promote a positive attitude while meeting productivity goals
- Demonstrate the ability to create, add, edit and troubleshoot within the client system
- Competitive base hourly wage plus GENEROUS bonus structure - successful associates on this program earn some of the highest compensation for any call center in the area
- Comprehensive benefits package
- Ability to further your education and earn a college degree or high school diploma through Qualfon University scholarship program
- Opportunity to further your career with our strong promotion from within culture
- Work with amazing team members and supervisors that embrace and live the Qualfon Mission & Values
- Free access to personal and professional support for both on and off the job through the Qualfon non-denominational chaplaincy program
Qualfon’s mission is to help as many people as possible pursue their total vocation—as individuals and as members of society—by creating an ever-growing number of job opportunities as we strive to become the outsourcer of choice for our clients. In summary, our mission is “Be the Best BPO. Make People’s Lives Better.” This begins with our people. Our employee retention is twice the industry average because we care about our people—at work and beyond. Qualfon offers programs that promote personal development and provide direct support for our people and their families.
Qualfon is proud to be an Equal Opportunity and Affirmative Action Employer. Women, minorities, individuals with disabilities and veterans are encouraged to apply. EEO/AA/M/F/Vet/Disability
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