Housekeeping Supervisor

AC Hotels by Marriott Kansas City Westport

Your foundation in housekeeping is solid. You like the variety and movement the day presents, and you’ve got a knack with people and juggling schedules is a snap. Your trained eye quickly spots things out of order. You strive for the most efficient way to complete tasks safely and enjoy sharing what you know. If you’re up for the challenge, Interstate’s Housekeeping Inspector position may be a great opportunity for you.

As Housekeeping Inspector, you will

• Use your talent for overseeing people and getting things done on time and under budget. Use your knowledge and experience to take preventive measures for the protection and comfort of guests, and the safety and security of associates and the asset. 
• Enable an environment where motivated people want to join, learn, do their best, and advance. Oversee a diverse team of well-trained housekeepers by modeling the way, by empowering, sharing what you know, and coaching throughout the employment lifecycle.
• Use your practiced eye to ensure all guest and service areas are cleaned and  service delivered. Take action for loss prevention, optimal health and hygiene, to ensure guest comfort and associate safety.
• Apply your talent for juggling to plan and schedule assignments and manage special requests for exceptional guest experience.
• Keep a pulse on supplies and expenses, in order to meet or exceed budget goals.
• Respond to guest requests and concerns, attending to guest needs with prompt courtesy.

• · Handles guest complaints concerning housekeeping service orrefers problem to management

• In detail noted below - · Notifies maintenance of any needed repairs in all guest rooms andpublic space· Inspects all vacant ready rooms at the beginning of the day forcondition and possible occupancy· Help guests and employees in every way possible when calledupon and does it willingly and pleasantly· Lists and itemizes lost and found items. Returns items to guests inaccordance with the hotel’s standards· Reports and delivers valuables found to the General Manager’soffice· Inspects all rooms after they have been cleaned to ensure that all hotel policies andstandards have been met· Approves rooms for occupancy and ensures room is 100% prior to placing it into thesystem· Updates the in house management system with the proper status of all rooms· Responsible for keeping all storage areas and linen rooms in a clean and satisfactorycondition, as well as stocked with needed items· Provide safe chemical handling as prescribed in MSDS sheets· Monitors time housekeepers are taking to clean guest rooms· Completes any other duties as assigned to ensure all guests have an exceptionalexperience· All other duties assigned

Fundamentals

A high school education or equivalent experience, with one to two years of employment related experience is required.  Working knowledge of housekeeping is expected. Supervisory skills are required. You must be able to communicate effectively with staff, management and guests, and a second language may be required. The ability to operate a two-way radio, cleaning and general office equipment, including a computer, is expected. This position requires continuous movement and standing, and the ability to lift up to 25 pounds and push or pull up to 35 pounds. 

Interstate Hotels & Resorts is an EEO/AA/Minorities/Female/Disabled/Veterans Employer. and to navigate to the “EEO is the Law” poster and supplement.