Customer Support Associate/ HR - Full-time / Part-time

ABOUT AEROTEK!

Since 1983 Aerotek has been providing the highest quality technical professionals to a wide range of industries and clients, including 95% of the Fortune 500. Aerotek is a part of Allegis Group, the largest recruiting agency in the United States, and second largest recruiting agency in the world. We serve a wide range of technical and industrial staffing markets in the U.S. and Canada.

Today there are more than 230 Aerotek offices in the U.S. alone. Our team includes more than 5,200 internal employees and 70,000 contract employees working with clients around the world.

Job Summary:

The Customer Support Associate (CSA provides superior service to Aerotek customers, and the internal team in the areas of payroll and expense administration, accounting, human resource, service delivery and consultant engagement. The CSA is the liaison between the corporate office and the internal team for consultant related issues such as benefits, payroll and expenses.

Essential Functions:

Payroll

• Collect and maintain all consultant payroll, billing, and personnel data required for information management and accounting purposes
• Execute weekly payroll process to ensure timely paycheck distribution and accurate invoicing to the client
• Ensure all consultants are trained on the preferred time keeping system

Data Integrity

• Maintain informational bulletin boards located at the customer facility, if applicable
• Responsible for obtaining production goals as specified by the Delivery Manager (DM)

Travel

• Management of all travel requests which include (flights, hotels, rental cars, expenses) and tracking
• Interface with contracted travel vendors for rentals and hotels to ensure timely billing as required

On Boarding/Off boarding

• Facilitate and maintain the process of pre-employment screening including all drug screens, background checks, and physicals (if applicable)
• Ensure the proper completion of Pre-Employment Paperwork by all consultants
• Initiate account creation for new hires in Customers IS system if required
• Initiate and track all laptop/air card requests, until request process completion
• Initiate off boarding in Aerotek and Client systems

Regulatory Compliance

• Maintain unemployment records and contest unemployment claims
• Maintain Employee Files including unemployment and workers compensation Records
• Follow Injury Reporting Protocol and maintain contact with the appropriate internal contact and the local medical facility that provides post-accident care
• Support Account Manager to ensure compliance to state requirements for training and safety

Customer Service

• Maintain consultant relations by escalating and support resolution of concerns related to payroll, benefits, -Utilize the available and appropriate resources of Aerotek for conflict resolution
• Escalate consultant issues to human resources issues in a timely fashion
• Assist in preparing client specific reports as required by the Service Agreement
• Maintain a professional work environment in alignment with current client and EASi culture
• Maintain inventory and order office supplies for the office
• Answer and direct incoming phone calls or questions to responsible persons in Aerotek
• Suggest process and policy improvements to the CSS/DM based on daily interactions with consultants

Minimum Education/Abilities/Skills:

• Bachelors degree in Business, Human Resources, Accounting, or related business experience preferred
• 3 + years experience in a customer service related position
• Ability to problem solve, effectively communicate, consistently meet deadlines and follow through
• Preferred experience in an Administrative or Customer Service role supporting management level employees
• Ability to support consultants for travel, safety, HR or similar issues on project sites after hours required
• Excellent proficiency in MS Office a must

www.aerotekcareers.com

aerotekinternal

BJ

About Aerotek:

Our people are everything. Since 1983, Aerotek has become a leader in recruiting and staffing services by building quality relationships that allow us to place quality people in quality jobs. With over 230 non-franchised offices, Aerotek serves 17,000 clients and 300,000 contract employees every year. To learn more, visit .

Aerotek is acting as an Employment Agency in relation to this vacancy.