Direct Sales Regional Manager - Full-time

DISH Network has an opportunity for a results driven Regional Manager in our Acquisition and Retention organization.  This is an exciting opportunity to manage one of our regions consisting of three contact centers and contributing to the success of our company.  Reporting to the Director, the Regional Manager will exceptionally lead and manage all inbound acquisition and retention operations for one of our regions.  This position will ensure continuous performance improvement throughout the region by providing leadership, direction and motivation to the workforce. 

DISH Network’s Acquisition and Retention centers are responsible for the acquisition and retention of profitable subscription based customers via phone. The Regional Manager of Acquisition and Retention is responsible for all operational, human capital, and financial management within our Acquisition and Retention centers. The successful candidate must employ an unwavering commitment to integrity in process, employee leadership and management, and in ensuring customer needs come first; while at the same time, be highly entrepreneurial, performance and quota driven, and have a dedication to consistently exceed expectations in all measurable areas.

• Bachelor’s degree from a four-year college or university
• 6+ years related experience in acquisition and retention within a call center environment is required
• 5+ years leadership / management or equivalent combination of education and experience
• Ability to travel 75% of the time
• Must have excellent presentation/facilitation, organizational, analytical, interpersonal and written/oral communication skills
• Requires high-level computer expertise, including use of internet and Microsoft Office applications
• Flexible, innovative and the ability to manage staff, responsibilities and priorities in a fast paced, growth-oriented and time-critical environment

The Regional Manager of Acquisition and Retention must have high energy, intelligence, and a need for achievement.  Responsibilities include:

• Leadership & Management - manages multiple geographically dispersed locations, each with a minimum of 200 agents and managers in a contact center environment. Sets a standard by personal example of integrity, work ethic, commitment to high performance and customer satisfaction, operational efficiency and financial responsibility;  in addition, has direct responsibility of staff development, coaching, training and employee relations issues
• Talent Management & Productivity - works in conjunction with Human Resources and Resource Planning but takes primary responsibly in sourcing, recruiting, on-boarding of all levels within the Acquisition and Retention organization, and ensures period production and productivity goals are met or exceeded
• Workforce Management - works in conjunction with marketing and resource management teams to forecast, schedule, and manage call volume projections, contact efficiencies, and to achieve or exceed aggressive queue management and service level goals
• Customer Experience - takes direct ownership in ensuring the team consistently, responsibly and ethically sells and retains DISH Network customers, and that our processes are aligned with our customers’ expectations and satisfaction
• Performance Management - creates and sustains a performance driven culture by developing a competitive and enthusiastic environment; takes direct ownership and fully understands and embraces that within our highly competitive industry, results and performance are ‘must haves’ and that all company subscriber acquisition and retention goals are consistently met or exceeded
• Financial Management - has direct budget responsibilities, and has a strong focus on operational efficiencies and cost control

#LI-KC1 Littleton, CO