Implementation Manager - Boston, MA or Telecommute

Great sales are the result of strong purpose, conviction and pride - pride in your ability and your product. UnitedHealth Group offers a portfolio of products that are greatly improving the life of others. Bring along your passion and do your life's best work.(sm)
 
Optum Analytics is seeking a talented and motivated individual to deploy the Optum One solution to our clients in the healthcare provider market.  The ideal candidate will have successful experience in Health IT systems implementations.  This position requires a blend of client management, project management, process and product knowledge, as well as strong analytical, communication, and leadership skills.  The candidate should enjoy working with a team, interacting with clients and collaborating with internal staff in a fast paced, rapidly changing environment.  
 
Primary Responsibilities:


Delivering an exceptional onboarding experience to customers that results in a rapid implementation effort and a satisfied and referenceable client.

Tailoring the implementation process and product configurations to reflect an extensive knowledge of our customers’ business process and strategic needs.

Preparing detailed and accurate status reports on an ongoing basis and escalating issues to the leadership team when appropriate.

Tracking major client-specific product deliverables and reinforcing the scope of work outlined in the contract.

Relentlessly collaborating across, and communicating with, a myriad of external and internal stakeholders while serving as the primary liaison between the client and the Optum Data Factory.

Working closely with other Implementation Managers to facilitate cross-pollination of client-based learnings and to ensure consistency of the overall delivery model.

Looking for ways to constantly improve overall Client Services performance including the development and continuous improvement of the methodology.
 

Required Qualifications:


5+ years of relevant experience
Strong communication and negotiation skills. 
Ability to anticipate and manage conflict, while leading the implementation through tenuous situations.
Strong customer relationship management skills.
Strong decision-making capability.  Can digest complex information to understand core issues and then develop proposed solutions that align with company and client interests.
Proven ability to independently and successfully apply process improvement methods with measurable business performance improvement outcomes.
Ability to collaborate with the broader Client Services team to prioritize deliverables and understand risk and/or impact.
Ability to learn analytics platform and understand impact of data availability on overall client deliverable.
Ability to establish trust and credibility at all levels of an organization.
Innate sense of organization and basic project management skills.
Timely completion of administrative responsibilities including timesheets, expense reports, and required trainings.
Willingness and ability to travel (up to 50% travel)
Energy, flexibility, and positive attitude in a fast changing environment
Proficient in MS Word, Excel, PowerPoint, and Project
 
Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm) 
Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.  
 
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
 
 
Job Keywords: Implementation, Program Management, Healthcare Technology, Boston, MA, Massachusetts, Telecommute, Telecommuter, Work from Home, Remote, Travel