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About this job

Description

JOB PURPOSE:

Responsible for the overall accuracy and efficiency of inventory counts. The Inventory Supervisor (IS) must organize inventories effectively, manage employees to optimize performance and achieve financial expectations. The IS must ensure that a high level of customer service is achieved in inventory events to which they are assigned as manager of record (MOR). At events where the Inventory Supervisor is not assigned as the MOR they will be expected to perform the Inventory Associate function.

DUTIES AND RESPONSIBILITIES:

  • Must have a clean driving record and be willing to drive
  • Organize Financial, SKU, Warehouse and Fixed Asset inventories. Ensure each inventory meets its expected accuracy and productivity, adheres to Company Standards and is as efficient as possible. Ensure the team assigned is prepared for the count.


  • Direct and supervise a team of Inventory Associates during an inventory event. Ensure employees have been assigned duties based on skill levels, training needs and customer requirements. Conduct quality control re-checks as necessary.


  • Manage team to optimize performance. Provide communication, and coaching as required. Encourage innovative ideas. Be proactive in anticipating, and planning for the number of employees required and the staffing requirements of the inventory events.


  • Promote good customer service in every interaction with the customer. Ensure that the customers’ expectations are met as agreed by WIS International. Exceed the customers’ expectations if possible. Check the customers’ satisfaction level at the end of the count.


  • May be asked to contribute to sales for the office through developing contacts, follow through on established contacts and referrals.


  • Provide continuous feedback pertaining to all events to the AM and or DM.


  • Assist in assessment, selection and training of Inventory Associates.


Requirements

MINIMUM QUALIFICATIONS:

Education:

High School Diploma or Equivalent preferred.

Experience:

Normally requires 1 year supervisory experience or previous inventory experience at the Inventory Associate level or 6 months experience in a retail or service industry.

Skills:

  • Excellent interpersonal and communication skills for both supervising employees and working with customers


  • Ability to establish and maintain a good working relationship with the customer in each inventory event.


  • Operate a computer, calculator and other data entry terminals


  • Acceptable past driving record that meets the requirements of the Company internal Driving policy


  • Flexible, adaptable and innovative approach to learning and problem solving in a hands-on environment.


  • Ability to establish and maintain good working relationships with a customer focus


  • Excellent organizational skills and attention to detail


  • Ability to implement account instructions in order to meet profitability goals


  • Ability to hold people accountability for their work.


EFFORT FACTORS:

Physical Demands :

  • Requires frequent walking or standing for prolonged periods of time during an inventory
  • Regularly requires a great deal of visual concentration to drive, read tags, use equipment such as WISard and computer terminals
  • Frequently requires bending, squatting or climbing a stool/ladder to check work done
  • Frequently requires lifting equipment >22lbs


Mental Demands:

  • Must be mentally adaptable and flexible to deal with a variety of people and changing priorities
  • Must be able to handle the pressure of working to schedules, unusual hours of work, longer than normal days and deadlines
  • Must be able to analyze causes of interpersonal conflict (both with employees and customers) and resolve these sometimes complex issues despite ambiguities
  • Must be able to process and analyze data in a computerized environment
  • Must be able to communicate in a professional manner


  • Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
  • Please view Equal Employment Opportunity Posters provided by OFCCP here .
  • The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)