Credit Representatives (Customer Service) - Full-time / Part-time

• Primary Location: United States,Maryland,Hagerstown
• Education: Other
• Job Function: Operations
• Schedule: Full-time
• Shift: Variable
• Employee Status: Regular
• Travel Time: No
• Job ID: 17000470

Description

Credit Operations Specialist

At Citi, weve been tackling the worlds toughest challenges and seizing its greatest opportunities for over 200 years. The financial solutions we create for our clients achieve outcomes that truly shape communities, businesses and the larger world of finance.

Achievements with impact: thats what drives us. How about you?

We are looking for highly motivated, analytical individuals to fill the role of Credit Operations Specialist. The Credit role is a position that relies on the ability to demonstrate good judgment and make informed decisions, while acting as the face of Citi to existing and potential customers by providing superior customer service. Each representative will review credit applications generated by inbound phone calls.

On a day to day basis our Credit Representatives will be called on to:

• Serve as the human voice and personality behind the Citi brand providing quality customer service with each and every client interaction
• Review credit applications, analyze credit bureaus and calculate financial ratios
• Interpret data and organize information
• Utilize good judgment and understanding of regulatory guidelines and company policy to make good credit decisions
• Achieve monthly individual and team based targeted performance goals
• Commit to treating clients and teammates with the utmost integrity and respect
• Challenge yourself to go one better for clients and raise the bar for excellence in customer service

Citigroup Inc. and it subsidiaries (Citi) are equal opportunity employers (M/F/D/V) and do not discriminate on the basis of any legally protected status or characteristic.

Together, we serve Citis Consumer and Commercial banking division, helping clients from all over the world find answers to their financial questions.

We accomplish this all within a state of the art facility which contains a cafeteria, fitness center, onsite medical facility, and an award winning child care and learning center. In addition, our team members enjoy an extensive and highly competitive benefit package that includes a comprehensive insurance plan, matching 401K program, and a tuition reimbursement program.

The work that we do here goes way beyond the walls of our facility. We are the face and voice of Citi and we enable Citi to deliver on the high level of service and integrity so critical to helping clients turn their ambition into achievement.

We are a crucial part of how the world views Citia responsibility we take seriously. We have a close knit and supportive culture, and consider it a privilege to work with the extraordinary people on our team, in our workplace, and across our organization. We hope you feel the same way, and consider joining us to jumpstart your career and catalyze progress for our clients and for Citi.

HTFCC

SAJ605

Qualifications

We find that in order to be successful in this role candidates should have:

• Minimum 1 year customer service experience preferred (financial services, call center, retail, etc.)
• Excellent communication, judgment and problem resolution skills
• Experience working in fast-paced, structured work environment
• Proficiency with Windows based applications
• Enthusiasm for working within a collaborative, challenging and rewarding culture
• High School Diploma, GED or relevant experience required
• A strong interest in continued learning and career advancement opportunities