Service Technician

CenturyLink (NYSE: CTL) is a global communications, hosting, cloud and IT services company enabling millions of customers to transform their businesses and their lives through innovative technology solutions. CenturyLink offers network and data systems management, Big Data analytics and IT consulting, and operates more than 55 data centers in North America, Europe and Asia. The company provides broadband, voice, video, data and managed services over a robust 250,000-route-mile U.S. fiber network and a 300,000-route-mile international transport network.

Job Overview

The Centurylink Service Technician in Van Wert, OH service area will be performing installation, maintenance and troubleshooting of high-speed internet, video and voice networks including associated wiring and equipment. Additionally maintaining and repairing outside plant facilities within assigned geographic service areas.

Job Responsibilities

• Perform installation, maintenance and troubleshooting of high-speed internet, video and voice networks including associated wiring and equipment.
• Perform maintenance and repair on outside plant facilities.
• Climb poles, use a shovel and pick to dig up and bury cable; and may be required to work in manholes or controlled environmental vaults (CEV).
• Locate buried telephone cables.
• Observe all safety rules and regulations.
• Assist other Technical personnel in the performance of their duties when requested.
• Must convey a positive and professional appearance and demeanor when communicating the companys products and services to our customers.
• Actively support sales and marketing related activities.
• Direct customer facing work and sales referrals.
• Accountability/dependability (on time and on load when scheduled and serve on call as needed).
• Teamwork (technical expertise developed to complete work efficiently to achieve work group key service measures).
• Active Listening (ability to take input from customers, APS and co-workers to problem solve and improve skills.
• Asking relevant questions to ensure problems are resolved quickly or to clarify information or directions.)
• Active Learning (curious seeker of new information and actively works to improve skills and knowledge)
• Assume all other duties as assigned.

Job requirements.

• Education/experience of 3+ years beyond high school.
• Ability to distinguish colors on facilities.
• Ability to handle 28 ft extension ladders (up to 75 lbs routine work) and manhole covers (up to 150 lbs).
• Basic electricity training/certification or documented equivalent work experience.
• Ability to successfully complete service tech boot camp training, POTS/DSL installation/repair, cable splicing/maintenance, basic transmissions, air pressure, and HSI installations (self and full).
• Basic computer skills including MS Office applications
• Satisfactory driving record

Preferred Qualifications:

• Prior experience as a customer facing telecom operations technician.
• ADSL installation/repair experience (self/full installs).
• A+/Net + Certified Required Soft Skills:

Alternate Location: US-Ohio-Van Wert

Requisition #: 123924

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at

This position is part of a bargaining unit and represented by a union. Depending upon the applicable collective bargaining agreement under which you may be hired, you may be: (a) required to join the union and pay union dues as a condition of employment; or, (b) required to pay union dues, but not join the union as a condition of employment; or (c) free to chose whether or not to join the union, but if you do join the union you would be obligated to pay union dues.

EEOStatement

No Discrimination. We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, marital status, family status, pregnancy, or other legally protected status (collectively, protected statuses). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Any offer of employment is contingent upon the results of a pre-employment drug test and background check.

Disclaimer

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.