Department Lead

• Maximize company sales growth and profitability by coordinating and maintaining a department, in order to deliver an engaged experience to every customer, every time.
• Partner with the sales manager to maintain store sales and service goals and standards.
• Coach sales team associates on exceptional sales performance.
• Provide specific and timely feedback about performance directly to associates and share observations with the sales manager.
• Maintain a strong, visible and positive presence on the sales floor.
• Assist the sales manager to train and develop sales team associates on product knowledge, selling, customer service, and operations.
• Partner with the merchandising team to ensure product and displays in designated department are stocked appropriately and available for customers to purchase.
• Assist the merchandising team with the implementation and maintenance of seasonal floor plans.
• Promote the brand by engaging the customer and staff in creative activities and demonstrations.
• Develop, share and apply product expertise.
• In coordination with the sales manager and sales team lead, manage the closing routines of the store.
• Control and maintain designated department and inventory.
• Prepare the department for inventory and perform assigned inventory duties.
• Maintain awareness and partner with the merchandising team to ensure signage in designated department is accurate.
• Ensure full understanding and awareness of all current product and product information.
• Communicate regularly with the sales manager concerning all aspects of sales, training opportunities, customer reaction, traffic on the sales floor and sales team associate performance.
• Actively participate in store meetings and training sessions.
• Support and model excellent service by exhibiting a positive attitude and enthusiasm toward the job and the company to both internal and external customers in all forms of communication.
• Maintain awareness and demonstrate a fundamental knowledge of computers, systems and programs relevant to the position.
• Participate in ongoing training regarding technology upgrades and new systems applicable to the position.

Required Skills

• Previous customer service/retail/management experience preferred
• High school diploma/GED or equivalent
• Good reading, written and verbal language skills (English)
• Excellent communication and organizational skills
• Presentation and project management skills
• Basic math skills
• Ability to move and/ or lift up to 50 pounds; heavier merchandise with team assist
• Must be available to work a flexible schedule including weekends and holidays

The job description and other aspects of the job listed on this job posting should not be construed to contain every function/responsibility that may be required to be performed by an associate in this job. Associates are required to perform other related functions as assigned.