Fulfillment Quality Analyst - Eden Prairie, MN

You believe data can help reshape the future, and you find yourself loving the thrill of diving into challenging analysis. At UnitedHealth Group, you'll find an organization that will recognize those talents and have lots of growth potential. Here, you will be empowered, supported and encouraged to use your analysis expertise to help change the future of health care. Does the challenge intrigue you?As the Fulfillment Quality Analyst, you will help people live their lives to the fullest by helping facilitate the delivery of informational, educational or promotional materials that provide a superior member experience, motivate and engage members, and ensure we bring innovative print and fulfillment solutions in a timely, accurate, effective, and efficient manner. This Fulfillment Quality Analyst is responsible for analyzing, reviewing, executing, and improving business processes for the Fulfillment Services team. The primary focus is to ensure high quality transactional hand - offs.Primary Responsibilities:


Execute on the overall vision determined by management to develop, maintain, and improve Quality Assurance processes

Support new product and process implementations through execution of Quality and Risk management practices

Monitor effectiveness of the Quality Assurance process / workflow and drive root cause analysis when issues arise

Develop and execute plans and programs to support continuous quality improvement through internal process auditing

Train employees to standard operating procedures and maintain training records

Update and maintain process documentation

Assist in leading ISO:9001 internal and external audits

Coordinate and attend vendor status calls and other internal meetings as appropriate

Maintain and foster collaborative working relationships with team members, internal clients and external vendors

Ensure compliance requirements are met and understood

Support the overall business goals by performing additional duties as assigned or requested

Required Qualifications:

Bachelor's degree or equivalent related work experience
5+ years of experience in business process and quality control, including some working knowledge of ISO:9001
Intermediate knowledge of MS Excel, Word, and PowerPoint
Preferred Qualifications:

Experience interfacing with business decision - makers and system end - users to prioritize and achieve desired outcomes
Ability to manage own work flow, prioritize and meet deadlines while responding to demands of multiple customers (internal and external)
Strong attention to detail and the ability to handle multiple projects at the same time
Strong interest and / or knowledge of new technologies and process improvement
Self - starter with excellent communication, organizational, process planning, decision making and implementation skills
Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health - related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)
 
 
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
 
 
Job Keywords: Fulfillment, Quality, ISO: 9001, Quality Assurance, Eden Prairie, MN, Minnesota
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