MSLA Exam Operations Manager – Tampa, FL

MSLA is a Medical Corporation that provides comprehensive independent medical evaluations (IME) and other IME related services to the government and private industry. Our business philosophy incorporates both exceptional customer service and quality evaluations, both of which are the primary factors for our rapid growth since our inception in 1998. 
In addition to our core clinics located throughout California, Nevada and Hawaii, MSLA manages an extensive nationwide network of fully credentialed physicians in all major specialties, each meticulously screened for compliance with our standards for service excellence.
 
The role of the Exam Operations Manager is to oversee the processing of VA cases from start to finish, while meeting MSLA’s VA contractual requirements.
 
Primary Responsibilities:

Direct day - to - day operation and administration of the assigned department(s) in accordance with client and company goals and objectives
Coordinate with MSLA VA departments and ensure cases are completed within VA contractual deadlines
Schedule and assign duties to subordinates and ensure assignments are completed as directed
Analyze staff productivity, performance, and quality
Provide reports to show progress, and action plans with due dates to improve outcomes
Resolve problems and make changes to accommodate changing priorities and needs
Recommend improvements to process flows, processes and procedures
Conduct regular meetings with staff to discuss performance, engagement and address issues
All other duties assigned by Management

Required Qualifications:                                                         

Bachelor’s Degree
2+ years in operations, directly managing and leading staff
Basic proficiency with Microsoft Excel, Word
Able to lead, manage, direct and motivate staff and possess the skills to delegate and supervise subordinates
Able to work independently, and in conjunction with team members at all levels of the organization.
Skilled in establishing effective interpersonal relationships
Able to prioritize workload under aggressive timelines while managing multiple projects and adapt to a changing business environment
Self-motivated, detail-oriented, organized and adaptable
Excellent public speaking and presentation skills
Excellent written and verbal communication skills
Able to follow routine procedures consistently and efficiently
Able to understand instructions furnished in written, oral, diagram, or schedule form
Able to consistently follow through
Preferred Qualifications:

Experience working with dashboards, performance workflows, case management systems
Call Center, sales, marketing, customer service experience highly preferred
Experience working with government contracts
Working knowledge of medical and diagnostic terminology
Experience working in a medical environment
Proficiency with Microsoft PowerPoint, Visio
MSLA is a Medical Corporation that provides comprehensive independent medical evaluations (IME) and other IME related services to the government and private industry. Our business philosophy incorporates both exceptional customer service and quality evaluations, both of which are the primary factors for our rapid growth since our inception in 1998. 
In addition to our core clinics located throughout California, Nevada and Hawaii, MSLA manages an extensive nationwide network of fully credentialed physicians in all major specialties, each meticulously screened for compliance with our standards for service excellence.
 
Careers with MSLA. Our focus is simple. We’re innovators at providing technology-driven, comprehensive, independent medical evaluations to government and private entities.  We’ve joined Logistics Health Incorporated (LHI) and Optum, as part of the UnitedHealth Group family of companies, and our mission is to help the health system work better for everyone. When you join our team, you’ll impact the lives of others by verifying the validity of claims, providing quality examinations and meeting the timelines that make a difference for our customers.  Here, you’ll join a team that makes you want to do better every day, resulting in your life's best work.(sm)
 
 
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
 
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
 
 
Job Keywords: operations manager, team lead, VA contract, Tampa, Florida, FL