Retail Supervisor (Seasonal)

Our Exciting Work Environment

There's so much to explore and discover at Niagara Falls State Park, from the historical and geological, to the wonders of nature. Enjoy a scenic walk along the Niagara River Gorge, visit the Cave of the Winds, dine at the Top of the Falls Restaurant, or bring the kids to our Discovery Center featuring lots of activities to make education fun and fascinating.  Visit 

The Opportunity

Must be 18 years of age or older.

Responsibilities:

·       Supervise and coordinate all operational duties in the store.

·       Wear provided uniform (including a name tag and shirt) in neat and clean condition at all times, with black or navy dress pants and safe footwear (no open toe, heel, clog, or sandals).

·       Demonstrate and reinforce proper work procedures and standards, especially Guest Path Service Standards.

·       Conduct “One-Minute Observations” to coach retail cashiers and employees on proper work procedures and standards, especially Guest Path Standards.

·       Analyze and resolve concerns with employees and guests, referring the issues to management as necessary.

·       Place and receive orders to ensure the store is fully-stocked at all times.

·       Maintain the cleanliness and neatness of the store at all times.

·       Assist the management in the training and continued development of retail staff.

·       Assist managers with physical inventories.

·       Make recommendations for improving service, efficiency, or product assortment to retail management.

·       Ensure all labor and financial standards are observed and maintained.

·       Ensure the efficient and thorough completion of all projects.

·       Attend and actively participate in team meetings.

 

Knowledge, Skills, and Abilities:

·       Minimum of one year of experience in hospitality, retail, finance, or a related experience with money-handling and customer service responsibilities. One year of hospitality, business, or related coursework can substitute for work experience.

·       Motivated, enthusiastic, cheerful, and friendly with guests and coworkers.

·       Comfortable working long hours in a fast-paced environment.

·       Capable of following and maintaining all instructions, standards, and procedures from management.

·       Demonstrates initiative and intelligence to ensure exceptional customer service and store operation.

·       Able to stand for long hours, with bending, lifting, reaching, and stretching.

·       Able to lift 20lbs or more.

·       Must have reliable transportation to Niagara Falls State Park.

 

Availability:

·       Must be available to work evenings, weekends, and holidays, as directed.

Who We Are

Take your career beyond the ordinary—to the extraordinary.

At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision, grow with us.

Delaware North is one of the largest and most admired, privately-held hospitality companies in the world.  Founded and owned by the Jacobs family for nearly 100 years, it is a global leader in hospitality and food service with operations in the sports, travel hospitality, restaurants and catering, parks, resorts, gaming and specialty retail industries.  Delaware North has annual revenue exceeding $3 billion with 60,000 employee associates. To learn more, visit .

All applicants may be subject to a pre-employment background and/or drug testing.

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.  Delaware North is an equal opportunity employer.