IT Support Helpdesk

IT Technical Support II -- El Cajon CA 92020

If you have a passion in IT Technical Support II and a drive to be the best, we have a great opportunity for you! FOX Factory, Inc., a fast-growing and dynamic company in　El Cajon, CA (92020) has an exciting opportunity of IT Technical Support II available. This is a full time opportunity that comes with outstanding benefits.

For over three decades, FOX has been an industry leader in the design and development of high performance shock absorbers and racing suspension products for snowmobiles, mountain bikes, motorcycles, ATVs, UTVs, off-road cars, trucks, and SUVs.

The IT Technical Support II assists staff in the corporate office and remote locations with technical support of desktop computers, applications and related technology. The supports includes the ability to work independently on specifications, installation and testing of computer systems and peripherals within established guidelines. The IT Technical Support II will assist in the maintenance and testing of network servers, and associated equipment. This individual will provide friendly and effective internal customer support for a variety of IT related issues ranging from basic desktop troubleshooting to data center maintenance. This requires a focus on customer service and making sure that all customers have the proper IT tools and support to accomplish their work.

Specific Responsibilities of the IT Technical Support II include but are not limited to:

Provide direct customer service and technical support to users as required via phone, e-mail, and in person.

Provide professional and prompt responses to users for problem resolution, in person, verbally and in writing.

Must have good organizational skills and be able to work independently

Procure/Configure and install PCs, network printing devices, peripherals and software, including physical attachment of equipment to network

Perform a variety of duties in the monitoring, installation, testing, configuration and troubleshooting of hardware and software and system or application upgrades.

Familiarity and expertise in various operating systems (Windows 7/8/10)

Familiarity and expertise in business applications such as Microsoft Office, Adobe, Anti-Virus software

Operate audio/visual equipment such as Video Teleconferencing devices, projectors, and presentation hardware.

Utilize tools sets such as System imaging tools, Active Directory, Remote Desktop, Help Desk ticket Systems etc.

Able to lift 50 lbs. occasionally

Participate in IT On call rotation


Qualifications of the IT Technical Support II:

Experience in supporting Windows Operating Systems desktop/laptop PCs (Windows 7/8/10)

Experience troubleshooting hardware issues and replacing hardware on both desktop and laptop PCs

Experience installing software, patches, updates on Desktops, Laptops

Experience troubleshooting basic network, software, printing problems Customer Service Experience in the understanding of general enterprise computing (domains, user accounts, network shares, Active Directory and other systems.


To apply, please send resume and cover letter to ttirrell@ridefox.com

　
　
We look forward to hearing from you!


Staffmark is committed to providing equal employment opportunity for all persons regardless of race, color, religion, sex, sexual orientation, gender identity, age, marital status, national origin, citizenship status, disability or veteran status.

Qualifications of the IT Technical Support II: Experience in supporting Windows Operating Systems desktop/laptop PCs (Windows 7/8/10) Experience troubleshooting hardware issues and replacing hardware on both desktop and laptop PCs Experience installing software, patches, updates on Desktops, Laptops Experience troubleshooting basic network, software, printing problems Customer Service Experience in the understanding of general enterprise computing (domains, user accounts, network shares, Active Directory and other systems.