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Patient Service Specialist/Appointment Scheduler Job
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Jacksonville, FL Jacksonville, Florida |
About this job
Department: Desk Ops - Float Pool
A Life-Changing Career
Responsibilities: This position will require direct patient, physician, nursing and other supporting staff face to face interactions. There will be high volume requests via computer orders, phone, email and fax from all levels of the Mayo Clinic staff. This position requires critical thinking skills with attention to detail. Ability to take vitals, enter information into the Electronic Medical Record (EMR) and assist in the basic triage of the patient Having the ability to handle/prioritize tasks simultaneously is required. Due to a fast paced work environment you will be required to handle change on a daily basis. Activities include the ability to help identify possible trends in the processing of orders to increase scheduling efficiencies. Ability to understand logistics and how it can relate to your work area associated with the flow of patients throughout Mayo Clinic; with attention to standards of safety and security. Maintains regular contact with medical specialty areas (Physicians, Nurses, Secretaries and Administrators) as part of the patient care team to ensure quality scheduling as it relates to long term solutions. Requires strong problem solving skills with the ability to make decisions promptly and utilize appropriate resources in multiple areas to research/resolve issues related to the episode of care. Time management and the ability to meet deadlines are a requirement of this position. Other job related duties as assigned by leadership.
Qualifications: High school diploma/GED required. One year of medical experience or 2-3 years of customer service required. Applicants without prior documented medical terminology must complete a class within 1 year of hire date. Experience with computers must be demonstrated in previous positions/college.
Additional Qualifications: Position requires strong computer skills, communication skills problem solving, continuous improvement and teaming skills. Superior verbal and written communication skills are necessary. The ability to work in a team oriented atmosphere. Successfully demonstrate the ability to work effectively in a fast paced challenging work environment. Must be willing to modify individual work schedules/responsibilities in response to department or clinical needs. Ability to handle/prioritize tasks simultaneously. The ability to work directly with patients who exhibit different population specific needs.
Benefit Eligible: Yes
Exemption Status: Non-exempt
Compensation Detail: Education, experience and tenure may be considered along with internal equity when job offers are extended. The minimum pay rate is $13.54 per hour.
Hours/Pay Period: 80
Schedule Details: Monday - Friday, Days
Recruiter: Amy Hoffman
Why Mayo Clinic? Mayo Clinic provides the highest quality patient care by placing the needs of the patient first. We are the largest integrated, not-for-profit medical group practice in the world with approximately 60,000 employees working in a unique environment that brings together the best in patient care, groundbreaking research and innovative medical education. We offer a highly competitive compensation package, which includes exceptional benefits, and have been recognized by FORTUNE magazine as one of the top 100 "Best Companies to Work For".
Site Description: Jacksonville is the largest city in area in the continental United States. A beautiful coastal Florida city that features excellent year-round climate, over 20 miles of beaches and outstanding outdoor recreational, cultural and family-oriented amenities. The "River City by the Sea" has an excellent school system, reasonable cost of living and a thriving business environment. Medical professionals and patients are drawn to Jacksonville by an extraordinary network of high-profile healthcare facilities. Jacksonville continues to grow as more people relocate from all over the U.S. and abroad, to see what the great River City has to offer!
Mayo Clinic is an equal opportunity educator and employer (including veterans and persons with disabilities).
Job Posting Number: 67184BR
A Life-Changing Career
Responsibilities: This position will require direct patient, physician, nursing and other supporting staff face to face interactions. There will be high volume requests via computer orders, phone, email and fax from all levels of the Mayo Clinic staff. This position requires critical thinking skills with attention to detail. Ability to take vitals, enter information into the Electronic Medical Record (EMR) and assist in the basic triage of the patient Having the ability to handle/prioritize tasks simultaneously is required. Due to a fast paced work environment you will be required to handle change on a daily basis. Activities include the ability to help identify possible trends in the processing of orders to increase scheduling efficiencies. Ability to understand logistics and how it can relate to your work area associated with the flow of patients throughout Mayo Clinic; with attention to standards of safety and security. Maintains regular contact with medical specialty areas (Physicians, Nurses, Secretaries and Administrators) as part of the patient care team to ensure quality scheduling as it relates to long term solutions. Requires strong problem solving skills with the ability to make decisions promptly and utilize appropriate resources in multiple areas to research/resolve issues related to the episode of care. Time management and the ability to meet deadlines are a requirement of this position. Other job related duties as assigned by leadership.
Qualifications: High school diploma/GED required. One year of medical experience or 2-3 years of customer service required. Applicants without prior documented medical terminology must complete a class within 1 year of hire date. Experience with computers must be demonstrated in previous positions/college.
Additional Qualifications: Position requires strong computer skills, communication skills problem solving, continuous improvement and teaming skills. Superior verbal and written communication skills are necessary. The ability to work in a team oriented atmosphere. Successfully demonstrate the ability to work effectively in a fast paced challenging work environment. Must be willing to modify individual work schedules/responsibilities in response to department or clinical needs. Ability to handle/prioritize tasks simultaneously. The ability to work directly with patients who exhibit different population specific needs.
Benefit Eligible: Yes
Exemption Status: Non-exempt
Compensation Detail: Education, experience and tenure may be considered along with internal equity when job offers are extended. The minimum pay rate is $13.54 per hour.
Hours/Pay Period: 80
Schedule Details: Monday - Friday, Days
Recruiter: Amy Hoffman
Why Mayo Clinic? Mayo Clinic provides the highest quality patient care by placing the needs of the patient first. We are the largest integrated, not-for-profit medical group practice in the world with approximately 60,000 employees working in a unique environment that brings together the best in patient care, groundbreaking research and innovative medical education. We offer a highly competitive compensation package, which includes exceptional benefits, and have been recognized by FORTUNE magazine as one of the top 100 "Best Companies to Work For".
Site Description: Jacksonville is the largest city in area in the continental United States. A beautiful coastal Florida city that features excellent year-round climate, over 20 miles of beaches and outstanding outdoor recreational, cultural and family-oriented amenities. The "River City by the Sea" has an excellent school system, reasonable cost of living and a thriving business environment. Medical professionals and patients are drawn to Jacksonville by an extraordinary network of high-profile healthcare facilities. Jacksonville continues to grow as more people relocate from all over the U.S. and abroad, to see what the great River City has to offer!
Mayo Clinic is an equal opportunity educator and employer (including veterans and persons with disabilities).
Job Posting Number: 67184BR
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