Dispatcher (Willowbrook, IL) - Full-time

ESSENTIAL DUTIES AND FUNCTIONS

• Tracks network trouble and repair.  Provides telephone assistance and support to Technicians during troubleshooting and repair.
• Analyzes the alarm and status messages to determine the source and severity of the alarm conditions, and then determines proper response and/or corrective actions.
• Receives, accurately screens, and dispatches one-call tickets for multiple customers.
• Reads and interprets maps, as-built drawings and atlases for telecommunications, sewer, water and electrical facilities.
• Provides clear and concise information to field personnel in emergency situations.
• Tracks and closes out each locate ticket.  Then enters information into ticket management software.
• Prepares weekly reports to track ticket and locate volumes for billing purposes.
• Interacts with multiple clients, outside contractors, and other internal departments in a professional and efficient manner.
• Other duties as assigned by supervision.

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE

High school diploma or GED equivalent.  Must be computer literate.  An acceptable equivalent combination of education and experience will be considered.  If required by job responsibilities, the incumbent must possess a valid driver’s license.

LANGUAGE SKILLS

Ability to read, analyze, and interpret engineering and construction drawings and specifications, common scientific and technical journals, financial reports, and other documents.  Communicates effectively in both oral and written English technical language, both in interpreting requirements and providing reports.

REASONING ABILITY

Ability to define problems, collect data, establish facts, and draw valid conclusions.  Ability to interpret a variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

PHYSICAL DEMANDS

While performing the duties of this job, the incumbent is regularly required to sit; use hand and fingers, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear.  The incumbent may be required to walk daily on construction sites in rough terrain, and climb ladders and facilities under construction.  The incumbent is occasionally required to stand for long periods of time.  The incumbent may be required to lift and/or move up to 10 lbs.  And occasionally lift and/or move up to 25 lbs.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

WORK ENVIRONMENT

While performing the duties of this job, the employee regularly works in an office environment.  There is low to moderate noise in this work environment.  Some travel may be required.