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in Sterling, VA
Sr. Design Assistant - Full-time / Part-time
•30 days ago
Hours | Full-time, Part-time |
---|---|
Location | Sterling, VA Sterling, Virginia |
About this job
Job Description
BASIC FUNCTION:
Responsiblefor creating sales utilizing exceptional customer service and knowledge ofLa-Z-Boy products and services. Strive to create long-term customerrelationships that will lead to increased sales and profitability. Developawareness of interior design through practical experience, observation andinteraction with a La-Z-Boy Designer.
KEY RESPONSIBILITIES:
Drives Sales
* Contribute to storesales goals by selling furniture, accessories and services offered by La-Z-Boy
* Teamwith Store Manager, Sales Manager and Associates to promote the In-Home Designprogram and drive overall store sales
* Assist Designer toachieve established In-Home program sales goals
* Develop and utilize sales skills and principalsincluding approach, rapport building, needs discovery, customized portfoliopresentations, answering objections, closing, follow-up, after sale service andcontinuing contact with all previous and potential customers
* Maximize storepromotions, marketing initiatives, and grassroots programs
* Maintain strongknowledge of features and benefits of existing and new product line
* Meet established goalsas set by management
In Home Design
* Schedule professional home consultations topresent customized room designs, including sample fabrics, furniture, tablesand accessory recommendations as well as the benefits of a professionalinstallation service
* Execute and championthe In-Home Design process per company guidelines
* Accuratelycomplete order information, collect deposits and fees, keep orderly customerrecords, and research customer payments and deliveries
* Responsible to supportdesign related functions in the store and maintain an up to date
* Customized portfolioincluding before and after pictures of previous In-Home design projects
CustomerFocus
* Meet and greet customers that come into the store
* Ensure that each La-Z-Boy customer has an informative and positive experience by using good customer service skills and knowledge of products
* Make sound business decisions to deliver customer satisfaction and promote team environment
People Development
* Maintain a positive working relationship with all store associates
* Train, Coach and develop Sales Associates on product knowledge and selling skills to achieve store sales goals
Operational Excellence
* Assist with maintenance of the overall visual appearance of store, this includes but is not limited to assist to maintain floor and/or showroom displays, tagging of products and accessories, maintaining accessory catalogs and design center fabrics, and maintaining general store cleanliness
* Adhere to general store operational procedures and guidelines
* Show a sense of urgency, enthusiasm and excitement with the staff and customers
* Responsible for opening and closing of the store
* Extended RMS access including override approval
* Other duties as assigned
BASIC FUNCTION:
Responsiblefor creating sales utilizing exceptional customer service and knowledge ofLa-Z-Boy products and services. Strive to create long-term customerrelationships that will lead to increased sales and profitability. Developawareness of interior design through practical experience, observation andinteraction with a La-Z-Boy Designer.
KEY RESPONSIBILITIES:
Drives Sales
* Contribute to storesales goals by selling furniture, accessories and services offered by La-Z-Boy
* Teamwith Store Manager, Sales Manager and Associates to promote the In-Home Designprogram and drive overall store sales
* Assist Designer toachieve established In-Home program sales goals
* Develop and utilize sales skills and principalsincluding approach, rapport building, needs discovery, customized portfoliopresentations, answering objections, closing, follow-up, after sale service andcontinuing contact with all previous and potential customers
* Maximize storepromotions, marketing initiatives, and grassroots programs
* Maintain strongknowledge of features and benefits of existing and new product line
* Meet established goalsas set by management
In Home Design
* Schedule professional home consultations topresent customized room designs, including sample fabrics, furniture, tablesand accessory recommendations as well as the benefits of a professionalinstallation service
* Execute and championthe In-Home Design process per company guidelines
* Accuratelycomplete order information, collect deposits and fees, keep orderly customerrecords, and research customer payments and deliveries
* Responsible to supportdesign related functions in the store and maintain an up to date
* Customized portfolioincluding before and after pictures of previous In-Home design projects
CustomerFocus
* Meet and greet customers that come into the store
* Ensure that each La-Z-Boy customer has an informative and positive experience by using good customer service skills and knowledge of products
* Make sound business decisions to deliver customer satisfaction and promote team environment
People Development
* Maintain a positive working relationship with all store associates
* Train, Coach and develop Sales Associates on product knowledge and selling skills to achieve store sales goals
Operational Excellence
* Assist with maintenance of the overall visual appearance of store, this includes but is not limited to assist to maintain floor and/or showroom displays, tagging of products and accessories, maintaining accessory catalogs and design center fabrics, and maintaining general store cleanliness
* Adhere to general store operational procedures and guidelines
* Show a sense of urgency, enthusiasm and excitement with the staff and customers
* Responsible for opening and closing of the store
* Extended RMS access including override approval
* Other duties as assigned