General Clerk II

**Requisition/Vacancy No.** 149899BR **Position Title** General Clerk II **Job Category** Administrative Support / Secretarial **Business Line** Government **Country** United States of America **State/Province/Region** USA - Virginia **City** Arlington **Why Choose AECOM?** AECOM is a premier, fully integrated professional and technical services firm positioned to design, build, finance and operate infrastructure assets around the world for public- and private-sector clients. With nearly 100,000 employees --- including architects, engineers, designers, planners, scientists and management and construction services professionals --- serving clients in over 150 countries around the world, AECOM is ranked as the #1 engineering design firm by revenue in _Engineering News-Record_ magazine's annual industry rankings, and has been recognized by _Fortune_ magazine as a World's Most Admired Company. The firm is a leader in all of the key markets that it serves, including transportation, facilities, environmental, energy, oil and gas, water, high-rise buildings and government. AECOM provides a blend of global reach, local knowledge, innovation and technical excellence in delivering customized and creative solutions that meet the needs of clients' projects. A _Fortune 500_ firm, AECOM companies, including URS Corporation and Hunt Construction Group, have annual revenue of approximately $19 billion. More information on AECOM and its services can be found at www.aecom.com. **About the Business Line** **Government** AECOM works with national and local governments around the world to manage and support critical programs in the areas of defense, security and intelligence; energy and climate change; environmental cleanup and waste management; infrastructure development, protection and resilience; and international development. Our global operations and connected expertise enable us to provide cutting-edge, relevant and cost-effective solutions that help our clients safeguard and enrich society and the world we live in. **Job Summary** **Position Description:** The Information Specialist represents the FDIC with the general public and the banking industry. **Duties:** * Contributes to the credibility and effectiveness of the FDIC * Acts as a first line contact for call resolution * Independently responds to a wide variety of general and intermediate questions about the FDIC, its mission, function, organization and programs. * Retrieves and analyzes information from a variety of electronic and hard copy sources to provide complete and accurate answers to callers. * May be required to adapt the material to specific situations or select from several methods defined in the material * Identifies complex or confidential calls and transfers them to the correct FDIC Subject Matter Expert * Identifies calls for other financial regulatory agencies and provides contact information for those agencies. * Consistently meets or exceeds minimum call center performance standards. **Minimum Requirements** -Associates degree, 2 years of college or 2 years of experience in a financial industry inbound contact center -Excellent communication skills -Strong Analytical problem-solving skills -Ability to work under moderate stress in a fast paced environment -Strong technical and multi-tasking skills -Strong customer service skills Ability to obtain CBI, Credit, Public Trust Clearance **Preferred Qualifications** Spanish speaking preferred but not required **What We Offer** AECOM is a place where you can put your innovative thinking and business skills into high gear and work alongside other highly intelligent and motivated people. It's a place where you can apply your skills to some of the world's most challenging, interesting, and meaningful projects worldwide. It's a place that values the diversity of our areas of practice and our people. It's what makes AECOM a great place to work and grow. AECOM is an equal opportunity employer and Minorities, Females, Veterans, and Disabled persons are encouraged to apply. For further information, please click here at http://www.aecom.com/content/wp-content/uploads/2016/01/EEO-is-the-Law-poster-supplement.pdf to view the EEO Is The Law poster. _NOTICE TO THIRD PARTY AGENCIES:_ _Please note that AECOM does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, AECOM will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, AECOM explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of AECOM._