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Director of Housekeeping
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | New York, NY New York, New York |
About this job
Director of Housekeeping
Creating an engaging work environment for Colleagues of Fairmont Hotels & Resorts is as important as turning moments into memories for our guests. The standards and values you model as Director of Housekeeping will inspire your team -- not only to ensure exceptional guest rooms, public areas and heart of the house areas, but also to grow their careers with Fairmont.
Hotel Overview: Be a part of the historic castle on the park, The Plaza, A Fairmont Managed hotel, a timeless landmark capturing memories since 1907. Located in the heart of midtown, The Plaza now features 282 luxury hotel rooms and suites, the elegant Champagne Bar and stylish Rose Club, as well as the legendary Palm Court, New York City's premier destination for afternoon tea. The Plaza offers the Five Diamond standard of excellence and sophistication while offering an authentically local and unrivalled experience for our guest.
Summary of Responsibilities:
Reporting to the Director of Operations, responsibilities and essential job functions include but are not limited to the following:
* Consistently offers professional, engaging and friendly service
* Responsible for the successful performance of all aspects of the Housekeeping Department
* Lead and coach the Housekeeping Team in providing exceptional guest service, colleague satisfaction and profitability
* Ongoing professional development, growth, and job satisfaction of all leaders and colleagues through the department
* Ensure effective Colleague planning, selection, training and development strategies are in place
* Ensuring that all leaders understand the hotel's Performance Corrective Action policy and follow as required.
* Implementation and compliance of all standards as outlined by Fairmont including Food and Beverage related items
* Search for industry trends, and implement enhancements to product and service.
* Develop life files on furniture, seating, bedding for guest room and public areas including equipment that co-relate to five year capital plans
* Track and address all guest comments and concerns.
* Lead and co-ordinate renovation projects as related to guestrooms and other areas as assigned including coordinating and scheduling outside contractors.
* Plan, organize and implement all deep cleaning & job cycle projects for guestrooms and public areas.
* Inspect all VIP rooms and set up for groups
* Ensure the necessary resources; functional tools & equipment including linen are readily available.
* Execute monthly financial obligations from self-created forecast and budget for Housekeeping. Expenses and productivity that are accurate and on target.
* Responsible for the preparation of the annual Housekeeping budget
* Prepare and execute departmental and divisional capital plans
* Develop and maintain close and effective working relationship with all supporting departments.
* Contributor in developing the hotel wide strategic goals and plans
* Ensure a safe work environment is maintained at all times and that all colleagues are committed to working safely.
* Actively participate in The Plaza's environmental program and department specific initiatives in working towards sustainable operations.
Qualifications:
* Previously demonstrated leadership skills supporting an environment of colleague growth and development, interdepartmental teamwork and exceptional customer service.
* 5 years previous housekeeping management experience is required, including at least 3 year as a department head.
* Diploma or degree in Hotel/Restaurant Management or related discipline a strong asset
* Must be a creative and effective leader and team player, possessing a high degree of professionalism, energy and determination.
* Strong administration and excellent organizational skills are required.
* Excellent communication skills, both written and oral.
* Results oriented with the ability to adapt to the challenges of a continually evolving workforce, while remaining flexible and working under pressure.
* Working knowledge of Outlook, Property Manager, Word and Excel.
* Must be able to develop, lead a motivated team of managers
* Must have 3 years of experience in working in unionized environments. NYC strongly preferred.
* Excellent presentation
* Must have flexible schedule according to business demands
Visa Requirements: Must be legally authorized to work in the United States.
APPLY TODAY: Whether you're launching your career or seeking meaningful employment, we invite you to visit www.fairmontcareers.com to learn more about Fairmont Hotels & Resorts and the extraordinary opportunities that exist!
ABOUT FAIRMONT HOTELS & RESORTS
At Fairmont Hotels & Resort we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find exceptional work opportunities - throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific - as well as industry - leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award - winning Green Partnership program. An exciting future awaits!
Creating an engaging work environment for Colleagues of Fairmont Hotels & Resorts is as important as turning moments into memories for our guests. The standards and values you model as Director of Housekeeping will inspire your team -- not only to ensure exceptional guest rooms, public areas and heart of the house areas, but also to grow their careers with Fairmont.
Hotel Overview: Be a part of the historic castle on the park, The Plaza, A Fairmont Managed hotel, a timeless landmark capturing memories since 1907. Located in the heart of midtown, The Plaza now features 282 luxury hotel rooms and suites, the elegant Champagne Bar and stylish Rose Club, as well as the legendary Palm Court, New York City's premier destination for afternoon tea. The Plaza offers the Five Diamond standard of excellence and sophistication while offering an authentically local and unrivalled experience for our guest.
Summary of Responsibilities:
Reporting to the Director of Operations, responsibilities and essential job functions include but are not limited to the following:
* Consistently offers professional, engaging and friendly service
* Responsible for the successful performance of all aspects of the Housekeeping Department
* Lead and coach the Housekeeping Team in providing exceptional guest service, colleague satisfaction and profitability
* Ongoing professional development, growth, and job satisfaction of all leaders and colleagues through the department
* Ensure effective Colleague planning, selection, training and development strategies are in place
* Ensuring that all leaders understand the hotel's Performance Corrective Action policy and follow as required.
* Implementation and compliance of all standards as outlined by Fairmont including Food and Beverage related items
* Search for industry trends, and implement enhancements to product and service.
* Develop life files on furniture, seating, bedding for guest room and public areas including equipment that co-relate to five year capital plans
* Track and address all guest comments and concerns.
* Lead and co-ordinate renovation projects as related to guestrooms and other areas as assigned including coordinating and scheduling outside contractors.
* Plan, organize and implement all deep cleaning & job cycle projects for guestrooms and public areas.
* Inspect all VIP rooms and set up for groups
* Ensure the necessary resources; functional tools & equipment including linen are readily available.
* Execute monthly financial obligations from self-created forecast and budget for Housekeeping. Expenses and productivity that are accurate and on target.
* Responsible for the preparation of the annual Housekeeping budget
* Prepare and execute departmental and divisional capital plans
* Develop and maintain close and effective working relationship with all supporting departments.
* Contributor in developing the hotel wide strategic goals and plans
* Ensure a safe work environment is maintained at all times and that all colleagues are committed to working safely.
* Actively participate in The Plaza's environmental program and department specific initiatives in working towards sustainable operations.
Qualifications:
* Previously demonstrated leadership skills supporting an environment of colleague growth and development, interdepartmental teamwork and exceptional customer service.
* 5 years previous housekeeping management experience is required, including at least 3 year as a department head.
* Diploma or degree in Hotel/Restaurant Management or related discipline a strong asset
* Must be a creative and effective leader and team player, possessing a high degree of professionalism, energy and determination.
* Strong administration and excellent organizational skills are required.
* Excellent communication skills, both written and oral.
* Results oriented with the ability to adapt to the challenges of a continually evolving workforce, while remaining flexible and working under pressure.
* Working knowledge of Outlook, Property Manager, Word and Excel.
* Must be able to develop, lead a motivated team of managers
* Must have 3 years of experience in working in unionized environments. NYC strongly preferred.
* Excellent presentation
* Must have flexible schedule according to business demands
Visa Requirements: Must be legally authorized to work in the United States.
APPLY TODAY: Whether you're launching your career or seeking meaningful employment, we invite you to visit www.fairmontcareers.com to learn more about Fairmont Hotels & Resorts and the extraordinary opportunities that exist!
ABOUT FAIRMONT HOTELS & RESORTS
At Fairmont Hotels & Resort we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find exceptional work opportunities - throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific - as well as industry - leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award - winning Green Partnership program. An exciting future awaits!
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