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in Shelton, CT

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Hours Full-time, Part-time
Location Shelton, CT
Shelton, Connecticut

About this job

Position Description:Great sales are the result of strong purpose, conviction and pride - pride in your ability and your product. UnitedHealth Group offers a portfolio of products that are greatly improving the life of others. Bring along your passion and do your life's best work. Positions in this function provide sales support and administrative services to non-employee sales producers such as broker agents, field marketing organizations, and independent contract agents. Ensures proper completion of contracts, marketing agreements, and documentation of sales targets. May administer programs and monitoring to ensure compliance with external agent credentialling and training requirements. Acts as internal liaison and customer service resource for external producers relative to enrollment and policy questions, systems issues, and coordination of materials fulfillment. As one aspect of broader support role, may manage administrative aspects of commission payments such as routine tracking, reporting, and troubleshooting issues relative to missing or disputed payments. (Jobs focused on agent incentive design belong in human capital, and jobs focused primarily on payment decisions and non-routine sales analysis/reporting belong in Finance.)

Primary
Responsibilities: 



Accountable for work assignment to team membersIdentifies and resolves operations problems using defined process
improvement techniquesSet priorities for the team to ensure task completion and
performance goals are met, such as quality and productivityProvides expertise and customer service support to external agents
and customersResponsible for training on topics
related to subject expertiseResponsible for ensuring all external
producers are compensated accuratelyResponsible for staying current on various
state Department of Insurance regulations related to health insuranceHandles escalated issues as they arise using fact based decision making

Requirements

Required Qualifications: Bachelor's Degree (or higher) or High School Diploma/GED with 2+ years Customer Service experience 1+ years of Customer Service experience Experience with manage production inventories Experience with Windows PC and applications, including Microsoft Word, Excel, and OutlookPreferred Qualifications: Microsoft Access experience Previous Broker Service and Commissions experience Experience with creating spreadsheet reports using pivot tables, and creating formulas in Microsoft Excel Healthcare Insurance experience Knowledge of Healthcare/Insurance regulationsSoft Skills: Experience in presentations and facilitation skills Business focus and understanding of the company vision, mission and strategy to achieve both long and short term goals Strong analytical skills Strong problem solving skills that enable quick identification and efficient resolution of issues Ability to influence others and build strong relationships Ability to work independently and with minimal supervision Ability to multi-task Needs to be able to handle a fast-paced environment and quickly adapt to change and innovation Ability to communicate effectively Ability to meet all scheduled deadlines Ability to deliver high quality resultsCareers with UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 6 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near-obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, military families and veterans where ever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can do your life's best work.Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.Keywords: Customer Service; Broker Service; Commissions experience