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Retail Services, VP Digital Reporting Manager - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Elk Grove Village, IL Elk Grove Village, Illinois |
About this job
Role is an analyst position supporting Retail Services overarching Digital channel strategy, execution and contact management. Primary responsibility will be to help the team achieve operational excellence through processes reengineering and automation - delivering low cost servicing & improving customer experience.
Analyst will need to have a strong leadership skills, knowledge of financial business practices, a demonstrated proficiency in data mining techniques, and an advanced knowledge of SAS, SQL, Cognos, and UNIX; specifically scheduling, scripting, and automation. Experience working in a Big Data environment a strong plus. Position interacts with key business and partner representatives and is expected to have well developed communication (written and oral), relationship building, and influencing skills. Role is accountable for using analytic capability to identify and translate results into business opportunities and to work cross-functionally to drive positive change. Experience with credit and Retail relationships strongly preferred
Description
* Interface with Internal & External Partners to design data driven analytic and reporting solutions primarily using SAS (reporting, dashboards, mobile, cubes, etc).
* Work with program General Manager and staff to proactively identify opportunities to drive sales, increase revenue, decrease costs, or improve the business operating model
* Closely review business results and reporting to ensure performance of asset remains consistent and necessary MIS has been produced, is accurate, and is delivered on a timely basis
* Pull, synthesize and manipulate large data sets using UNIX, SAS, SQL, Visual Basic, Cognos, Microsoft Excel and Microsoft Access, translating technical data into business terms
* Build Leading & Lagging MIS Insights to interpret market trends utilizing knowledge of First Data Resources (FDR), Credit Card Data (definitions and derivations), Credit Bureau attributes, Acxiom, Dunn & Bradstreet demographics and firmographics
* Partner with Digital team to identify business opportunities utilizing financial metrics including Net Present Value, Payback Period, and Return on Assets.
* Perform ad-hoc analysis to provide customized comprehensive statistical and cross-functional analytical information to facilitate business decision-making
* Craft presentation decks and presenting results to Internal & external clients
* Develop relationships across the Retail Services organization to leverage and share best practice
Key Collaboration Points
* Functional Business Directors/Managers - Decision Management, Consumer P&L, Commercial P&L and Business Development, Marketing, Digital, Field Sales, Finance, Risk and Operations.
* Partner - Marketing, Digital, Finance and Store Operations Managers
* Retail Services Partner Management Team including COE leaders within each partner business (i.e. Finance, Decision Management, Risk, Business Services, and Legal)
About Citi
Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.
Citi's Mission and Value Proposition explains what we do and Citi Leadership Standards explain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients' and the public's trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities.
Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop are widely available to all.
Business and Technical Requirements
* Bachelor's degree in mathematics, statistics, finance, engineering, economics, or related technical discipline or equivalent experience. Advanced degree including an MBA is strongly desired
* 7 years business experience desired; 4 in related field (customer analysis, database marketing, risk, financial/operational reporting and/or data analytics)
* Strong working knowledge of SAS including but not limited to Base SAS, SAS Graphs, SAS Macro Language, SAS/STAT, ODS, and Enterprise Miner
* Working knowledge of SQL, Cognos (Query Studio, Report Studio), and UNIX (scheduling, scripting, automation). Experience with SPSS, JAVA, C or other significant programming languages is a plus
* Experience working with large data files (20 MM record files)
* Proficient in Microsoft Office tools including Excel pivot tables, graphing, and use of Excel macros
* Experience with statistics/modeling and market analysis in a business environment
* Strong knowledge of financial business practices
Leadership Competencies
* Strong analytic and deductive reasoning skills
* Good knowledge of data, data structures and data manipulation
* Strong project management skills
* Outstanding communication and influencing skills
* Ability to think strategically and apply data & analysis to business needs/solutions
* Able to work well across multiple functional areas
* Proven ability to communicate business rationale to internal and external counterparts
* Demonstrated ability to succeed in a fast-paced, rapidly changing, matrixed business environment
Analyst will need to have a strong leadership skills, knowledge of financial business practices, a demonstrated proficiency in data mining techniques, and an advanced knowledge of SAS, SQL, Cognos, and UNIX; specifically scheduling, scripting, and automation. Experience working in a Big Data environment a strong plus. Position interacts with key business and partner representatives and is expected to have well developed communication (written and oral), relationship building, and influencing skills. Role is accountable for using analytic capability to identify and translate results into business opportunities and to work cross-functionally to drive positive change. Experience with credit and Retail relationships strongly preferred
Description
* Interface with Internal & External Partners to design data driven analytic and reporting solutions primarily using SAS (reporting, dashboards, mobile, cubes, etc).
* Work with program General Manager and staff to proactively identify opportunities to drive sales, increase revenue, decrease costs, or improve the business operating model
* Closely review business results and reporting to ensure performance of asset remains consistent and necessary MIS has been produced, is accurate, and is delivered on a timely basis
* Pull, synthesize and manipulate large data sets using UNIX, SAS, SQL, Visual Basic, Cognos, Microsoft Excel and Microsoft Access, translating technical data into business terms
* Build Leading & Lagging MIS Insights to interpret market trends utilizing knowledge of First Data Resources (FDR), Credit Card Data (definitions and derivations), Credit Bureau attributes, Acxiom, Dunn & Bradstreet demographics and firmographics
* Partner with Digital team to identify business opportunities utilizing financial metrics including Net Present Value, Payback Period, and Return on Assets.
* Perform ad-hoc analysis to provide customized comprehensive statistical and cross-functional analytical information to facilitate business decision-making
* Craft presentation decks and presenting results to Internal & external clients
* Develop relationships across the Retail Services organization to leverage and share best practice
Key Collaboration Points
* Functional Business Directors/Managers - Decision Management, Consumer P&L, Commercial P&L and Business Development, Marketing, Digital, Field Sales, Finance, Risk and Operations.
* Partner - Marketing, Digital, Finance and Store Operations Managers
* Retail Services Partner Management Team including COE leaders within each partner business (i.e. Finance, Decision Management, Risk, Business Services, and Legal)
About Citi
Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.
Citi's Mission and Value Proposition explains what we do and Citi Leadership Standards explain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients' and the public's trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities.
Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop are widely available to all.
Business and Technical Requirements
* Bachelor's degree in mathematics, statistics, finance, engineering, economics, or related technical discipline or equivalent experience. Advanced degree including an MBA is strongly desired
* 7 years business experience desired; 4 in related field (customer analysis, database marketing, risk, financial/operational reporting and/or data analytics)
* Strong working knowledge of SAS including but not limited to Base SAS, SAS Graphs, SAS Macro Language, SAS/STAT, ODS, and Enterprise Miner
* Working knowledge of SQL, Cognos (Query Studio, Report Studio), and UNIX (scheduling, scripting, automation). Experience with SPSS, JAVA, C or other significant programming languages is a plus
* Experience working with large data files (20 MM record files)
* Proficient in Microsoft Office tools including Excel pivot tables, graphing, and use of Excel macros
* Experience with statistics/modeling and market analysis in a business environment
* Strong knowledge of financial business practices
Leadership Competencies
* Strong analytic and deductive reasoning skills
* Good knowledge of data, data structures and data manipulation
* Strong project management skills
* Outstanding communication and influencing skills
* Ability to think strategically and apply data & analysis to business needs/solutions
* Able to work well across multiple functional areas
* Proven ability to communicate business rationale to internal and external counterparts
* Demonstrated ability to succeed in a fast-paced, rapidly changing, matrixed business environment