Salesfloor Supervisor Operations

To serve, delight and engage our members while they shop their way. Supervises sales floor associates, specifically in the operations areas. Ensures store team delivers a WOW customer experience. Oversees the store recovery process in assigned area.

JOB DUTIES/RESPONSIBILITIES:
• Makes eye contact, smiles and greets all members that come within 10 feet. Demonstrates take the member to the merchandise policy showing pride in our brand
• Assist in handling and solving member needs, issues or complaints
• Provides direction, guidance and training to all associates in selling skills, customer service standards, product knowledge and front end operations to maximize sales, service and profitability
• Executes all Operations related communications on a daily basis
• Maintains a clean and safe working and shopping environment
• Coordinates with the replenishment team daily. Communicate accomplishments, successes and concerns
• Responsible for opening and closing the store
• Coordinates with Management and Back Room Lead on where to stage no home merchandise so there is an easy flow to the sales floor when opportunities exist
• Ability to quickly troubleshoot all system issues with real time resolutions following all current operating polices
• Is a student of the game in Integrated Retail with regards to systems, technology and digital devices, and can train others on the use of these tools
• Performs other duties as assigned

REQUIRED SKILLS:
• Strong reading, writing, verbal, and arithmetic skills
• Ability to lift and move merchandise, typically a minimum of 20lbs., but could be as much as 100lbs
• Ability to understand and follow verbal and written instructions
• Repetitive bending, lifting, stretching and reaching
• Show Pride
• Ability to be cross trained

PREFERRED SKILLS:
• Proficient in store systems and Integrated Retail

JOB REQUIREMENTS:
• High school diploma or equivalent
• 1-2 years of related experience
• 18 years of age or older

EEO EMPLOYER