Sales & Service Associate/ Valet Attendant

Park ‘N Fly is a leader in off-airport parking operating multiple locations across the US. Offering an array of different services in addition to parking, Park ‘N Fly ensures the highest level of customer service with a focus on convenience, safety, and a positive and healthy work environment.
 
Are you enthusiastic about delighting customers and helping others? Do you enjoy meeting new people and creating an initial experience that leads to more frequent interactions? If you share our passion for excellent customer service, then Park ‘N Fly is the place for you.
 
Park ‘N Fly is proud to offer:

• Schedules that fit into your lifestyle; we accept both full time and part time employees
• A fleet that is the best in the industry with a focus on safety
• Rewards and recognition programs that recognize you in big and small ways
• A complete benefits package with medical, dental, vision, life insurance, and disability for all full-time employees
• 401k with employer match for all employees after 6 months of employment

Our vision is to make our customers’ lives easier by providing more than just parking. We want to be the first choice in airport parking. In order to do this we need you!

We are currently looking for a Part Time Sales & Service Associate/ Valet Attendant to join our team. 

Available Shift: 1:00pm/5:30pm Monday through Friday and possibly Sunday.

Pay Rate: $10hr
 

 
First point of contact for Park ‘N Fly customers; Greet incoming customers while selling PNF’s ancillary services such as Car Wash Car Rental & Oil Change.

1. In a Self-Park Facility: Ensure proper flow of van traffic into and out of Ground Transportation, assist with baggage, and radio key numbers to dispatch in double parking/valet scenarios. 
2. In a Valet Facility: determine the customer’s parking preference and offer other services, inspect vehicles for damage and record condition, account for and secure vehicle keys for customer, coordinate vehicle pick up by Runner/Valet.

• Other duties as assigned.

• Customer Service: Ability to explain and sell valuable ancillary services to customers.  Manages difficult or emotional customer situations, solicits customer feedback to improve service, responds to requests for service and assistance, and meets commitments.
• Diversity: Shows respect and sensitivity for cultural differences, educates others on the value of diversity, promotes a harassment-free environment, builds a diverse workforce.
• Ethics: Treats people with respect, keeps commitments, inspires trust of others, works with integrity and ethically and upholds organizational values.
• Professionalism: Approaches others in a tactful manner, reacts well under pressure, treats others with respect and consideration regardless of their status or position.
• Dependability: Follows instructions, responds to management direction, takes responsibility for own actions and keeps commitments, commits to long hours of work when necessary to reach goals, completes tasks on time or notifies appropriate person with an alternate plan.
• Teamwork: Balances team and individual responsibilities, exhibits objectivity and openness to others’ views, gives and welcomes feedback, contributes to building a positive team spirit, able to build morale and group commitments to goals and objectives.

• Ability to drive various vehicle types with either an automatic or manual transmission required.
• Must have a professional appearance. 
• Must be personable and customer service oriented.
• Minimum of 21 years of age.

• Flexibility to occasionally move and lift bulk items up to fifty (50) pounds.
• Upper and lower body mobility sufficient to raise arms overhead, stretch, reach, turn, bend, walk, and climb stairs required..
• Required to stand up to four hours uninterrupted. 

• High School diploma or equivalent degree preferred.
• Minimum of three years driving experience and/or customer service experience required; or equivalent combination of education and experience.

• Traffic, noise, extreme weather. 

GENERAL SUMMARY: Valet Position

Greets arriving and departing guests, offers ancillary services to customers upon arrival (where applicable), parks and retrieves guest vehicles in a safe, timely, courteous manner; and provides luggage assistance for customers whenever necessary.

Essential Duties And Responsibilities:
• Drives customer vehicles to and from the entrance staging area and parking spaces.
• Safeguards contents and secure vehicle. Record parking location and transfer keys to the key office.=
• Performs other job related assignments as required including but not limited to assisting customers and/or drivers with luggage.
• Ensures customer service expectations are met to capture repeat business.

Foundation Knowledge, Skills, and/or Abilities Required:
• Concentration to detail, mental alertness, common sense to prioritize, and keen attention to security access.
• Ability to drive various vehicle types with either an automatic or manual transmission.

Physical Demands:
• Work involves walking at a fast pace or running.
• Constant squatting and bending while getting into and out of vehicles.
• Flexibility to move and lift bulk items up to fifty (50) pounds.

Educational/Vocational/Previous Experience Recommendations:
• Minimum of 21 years of age.
• At least two (2) years as a licensed driver with a clean driving record (no more than 3 moving violations in the past three years).
• High School Diploma or equivalent preferred.