Assistant Manager

ENERAL SUMMARY:

 

Responsible to assist the Lot Manager in directing operations including budget & customer service; Responsible for providing assistance with overall direction, coordination, and evaluation of all lot employees including scheduling, safety, training, development, & employee relations.

 

Essential Duties and Responsibilities:

 

·       Direct employee relations and promote harmonious work environment.

·       Ensure quality service for customers by maintaining three to five minute pick up, ease of operation and expeditious exit. Interact and communicate with customers, and handle complaints or problems.

·       Coordinate all dispatch, valet, driver, and skycap activities to ensure the proper flow of traffic and personnel to maintain three to five minute service for customers. Perform weekly van timing surveys to ensure proper service requirements.

·       Assist in maintaining an adequate staff by scheduling, training, and developing subordinate personnel.

Approve and coordinate break and meal periods for all scheduled non-exempt staff.

·       Maintain facility and van appearance by coordinating regular inspections.

·       Apply and implement standards of performance by submitting to management new ideas, concepts and procedures relative to changing organizational and staffing needs.

·       Observe all employee functions while maintaining a daily log. Prepare weekly report for manager.

·       Apply progressive disciplinary policy when necessary.

·       Maintain a clean and orderly working environment. Conduct security patrols, observations, and general functions as needed.

·       Be flexible with work shifts/hours, to service late flights, peak volume periods, vacated shifts, and other emergency situations.

·       Follow all Company work rules and procedures as set forth in the Operations Manual and through

management’s instruction.

·       Ensure quality service for customers by maintaining three to five minute pick up, ease of operation and expeditious exit. Interact and communicate with customers, and handle complaints or problems.

·       Assist Lot Manager in closely monitoring costs applicable to staffing during individual shifts and implement schedule reductions as needed.

 

Additional Duties and Responsibilities:

 

·       Perform other job related assignments as required.

 

Key Competencies:  The following competencies strongly contribute to the success of an individual in this position.

 

·       Change Management: Develops workable implementation plans, monitors transition and evaluates results, communicates changes effectively, builds commitment and overcomes resistance, prepares and supports those affected by change.

·       Leadership: Exhibits confidence in self and others, inspires and motivates others to perform well and give appropriate recognition, effectively influences actions and opinions of others, accepts feedback from others.

·       Managing People: Includes staff in planning, decision-making, facilitating and process improvement, provides regular performance feedback and makes self available to staff, solicits and applies customer feedback and fosters quality focus in others.