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est. per hour
Host/Hostess
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Tampa USF Ale House Tampa, Florida |
About this job
A Host/Hostess is responsible for representing Miller’s Ale House Restaurant as the initial point of contact to guest. S/he provides guest service that exhibits professionalism, attention to detail, and the desire to create a welcoming environment. S/he will also work directly with other team members to ensure that all guests’ visits exceed their expectations.
Requirements
ESSENTIAL REQUIREMENTS & KEY RESPONSIBILITIES •Arrives to work on time as scheduled in full uniform •Holds the door for incoming and departing guests and greets guests in a warm and friendly manner •Smiling, friendly welcome to all guests, vendors and job applicants •Provides the highest level of service by adhering to all Miller’s Ale House service standards •Fulfills all job responsibilities in order to contribute to a “one great shift” operation •Walk guests to table in restaurant as well as the patio, advising the guest of server’s name and daily specials •Provides accurate wait times to guests and recommends wait options (seating at the bar) •Answer incoming restaurant calls in a friendly, professional manner •Works directly with other FOH team members to ensure all of the guest’s needs are fulfilled in a timely manner •Provides occasional backup support to bartenders with to-go orders and directs guests to appropriate “pickup” area. •Assist bussers and servers in bussing tables and refills non-alcoholic beverages •Assist servers in running food while ensuring proper food handling guidelines are being followed •Ensures that restrooms are kept clean and stocked •Maintain a neat and organized work area as well as “Blackboard Specials” board •Proper food handling and sanitation of work areas •Accomplishes all running and end of shift side work; including ensuring work areas are stocked and ready for the next scheduled host/hostess to take over •Interact with guests to create “Ale House Raving Fans” •Communicate with fellow team members and management to keep one another informed, wears a headset Required Skills & Education •Desire to provide exceptional service throughout the entire shift •Strong communication skills and the ability to work alone as well as with a team •Ability to multitask and work in a fast paced environment •Team Members must be 18 years of age at the time of hire Physical Demands The Host/Hostess is expected to be able to perform the job functions with reasonable accommodation. Physical demands include: •Remaining standing for extended periods of time •Bending, squatting, and lifting, up to 30 lbs., for short distances •Frequent communication with Managers and Team Members. Must be able to exchange accurate information in these situations
Requirements
ESSENTIAL REQUIREMENTS & KEY RESPONSIBILITIES •Arrives to work on time as scheduled in full uniform •Holds the door for incoming and departing guests and greets guests in a warm and friendly manner •Smiling, friendly welcome to all guests, vendors and job applicants •Provides the highest level of service by adhering to all Miller’s Ale House service standards •Fulfills all job responsibilities in order to contribute to a “one great shift” operation •Walk guests to table in restaurant as well as the patio, advising the guest of server’s name and daily specials •Provides accurate wait times to guests and recommends wait options (seating at the bar) •Answer incoming restaurant calls in a friendly, professional manner •Works directly with other FOH team members to ensure all of the guest’s needs are fulfilled in a timely manner •Provides occasional backup support to bartenders with to-go orders and directs guests to appropriate “pickup” area. •Assist bussers and servers in bussing tables and refills non-alcoholic beverages •Assist servers in running food while ensuring proper food handling guidelines are being followed •Ensures that restrooms are kept clean and stocked •Maintain a neat and organized work area as well as “Blackboard Specials” board •Proper food handling and sanitation of work areas •Accomplishes all running and end of shift side work; including ensuring work areas are stocked and ready for the next scheduled host/hostess to take over •Interact with guests to create “Ale House Raving Fans” •Communicate with fellow team members and management to keep one another informed, wears a headset Required Skills & Education •Desire to provide exceptional service throughout the entire shift •Strong communication skills and the ability to work alone as well as with a team •Ability to multitask and work in a fast paced environment •Team Members must be 18 years of age at the time of hire Physical Demands The Host/Hostess is expected to be able to perform the job functions with reasonable accommodation. Physical demands include: •Remaining standing for extended periods of time •Bending, squatting, and lifting, up to 30 lbs., for short distances •Frequent communication with Managers and Team Members. Must be able to exchange accurate information in these situations