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in New York, NY

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About this job

Primary Responsibilities:


Conduct inbound and outbound applicant interviews with both expediency and accuracy to collect and compile key data points that support the policy underwriting process.


Conduct interviews fluently in (Specify Language) and English.


Use various systems to: access the applicants' phone number to dial calls; manage and update the call disposition; and conduct the interview.


Assist underwriters during the underwriting process by conducting follow up calls with applicants for additional information.


Access databases and website (e.g., medical dictionaries, underwriting references, medication and/or physician look ups) at point of call.


Trigger alerts to the Agent, General Office staff and/or Underwriter when necessary.


Handle status inquiries from applicants, Agents, General Office personnel and underwriters.


Handle interviews of higher complexities such as applicants who may have more remarkable personal and health histories; and with applicants applying for higher coverage amounts.


Research special cases and disposition them appropriately.


Operate with a continuous improvement mindset, providing feedback and suggestions to improve the telephone interview application process to immediate manager.

Shift Information:



We are offering a variety of flexible shift schedules from starting as early as 8:00 AM to starting as late as 2:30 PM


Department Hours of Operation: Monday - Thursday 8:00 AM until 11:00 PM ET, Friday 8:00 AM until 8:00 PM ET, and Saturday 9:45 AM until 5:45 PM ET

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Staffmark is committed to providing equal employment opportunity for all persons regardless of race, color, religion, sex, sexual orientation, gender identity, age, marital status, national origin, citizenship status, disability or veteran status.

Requirements

-2 Korean -2 Gujarati -2 Portuguese -3 Vietnamese -3 Mandarin -2 Cantonese