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Tax Management Form/W2 Customer Service Rep
| Hours | Full-time, Part-time |
|---|---|
| Location | Saint Louis, MO Saint Louis, Missouri |
About this job
Aerotek is seeking Customer Service Representatives for our client in St. Louis, MO.
Job Description:
A Client Service Center Representative (Inbound) is responsible for effectively responding to inquiries regarding services and automated systems that enter the CSC via phone, e-mail. Inbound agents work with client's employees.
Essential Duties and Responsibilities:
* Work with each contact to establish rapport with and gain the confidence of the caller.
* Deliver excellent customer service and strive to exceed customer expectations.
* Contribute to positive team metrics and meet pre-determined productivity standards.
* Partner with the internal business area and Internal Service Center teams for technical matters and client issue resolution, escalating issues through appropriate methods.
* Document details of client interaction into the system while on the phone.
* Ability to follow a script when conversing with callers
* Follow security processes and procedures at all times when handling calls due to the visibility of personal data
* Accurately communicate call and/or special project status to supervisor.
* Regular attendance is an essential function of the job and is required (i.e., must be prompt for shifts, must be logged into queue at start time, must have daily transportation available).
Qualifications:
- 4-6 months in call center environment strongly preferred
- 6 months + customer service experience required
- Proven experience using Microsoft Excel and Outlook/email
- Ability to navigate a computer effectively and learn new skills on a technical level
About Aerotek:
Our people are everything. Since 1983, Aerotek has become a leader in recruiting and staffing services by building quality relationships that allow us to place quality people in quality jobs. With over 230 non-franchised offices, Aerotek serves 17,000 clients and 300,000 contract employees every year. To learn more, visit .
Aerotek is acting as an Employment Agency in relation to this vacancy.