Healthcare Customer Service Representative

A client of ours in the Fox Valley is looking for several Healthcare Customer Service Reps for contract to hire opportunities. This position is responsible for providing quality customer service while effectively responding to a variety of inquiries from providers, clients and members.

Major Job Duties Include:

• Fielding inbound calls from insurance providers, clients and members
• Verifying caller information
• Providing excellent customer service while maintaining accurate data entry for documentation

Job Requirements and Qualifications:

• 1+ years customer service experience (could be administrative, call center or office environment)
• Communication (written, verbal, listening) skills are a must because you will be taking incoming provider and member calls to help find answers in a timely manner, in order to do this you will take notes on their dual screen and look to problem solve if needed.
• Looking for strong data entry skills, (40wpm/5,000 kph) as you will be typing in notes at the same time you are multi-tasking over the phone.
• Microsoft Office Suite: Entry level computer skills (word-opening new document and copy pasting documents, Outlook-creating emails and sending follow up emails, Excel (opening workbooks, entering data into cells)

Standard Work week is Monday - Friday, working an 8 hour shift between 10:00am-10:00pm.

Occasional Weekends will be required.

If interested please send your resume and references to be considered. The client is looking to interview and start immediately.

Thank you!

About Aerotek:

Our people are everything. Since 1983, Aerotek has become a leader in recruiting and staffing services by building quality relationships that allow us to place quality people in quality jobs. With over 230 non-franchised offices, Aerotek serves 17,000 clients and 300,000 contract employees every year. To learn more, visit .

Aerotek is acting as an Employment Agency in relation to this vacancy.