Account Service Coordinator - Commercial Insurance - Full-time / Part-time

Position Description Provide superior customer service support to Ally Account Executives, the Wholesale Insurance operations, Dealers, and Ally Representatives. Assist AE with new business submissions, renewal paperwork, policy inquiries, and documentation of the proceeding. Additionally, based on marketing and production needs, proactive phone and written solicitation of new insurance customers will be required. Job Responsibilities * 25% - Services P&C Account Executives and dealers with policy and program provisions * 20% - Processes dealer application requests within time constraints * 15% - Coordinate submissions and policy cases in SalesForce.com * 10% - Maintain records in agency business system * 10% - Provide adequate verbal and written responses relating to sales, negotiation or solicitation of insurance (req lic) * 10% - Provides responsive service to customers regarding status of quotes and policy issuances. * 5% - Direct calls, as necessary, to appropriate personnel * 5% - Coordinate policy service with third party. Qualifications Property and Casualty License: * Mandatory requirement to fulfill and maintain a current P&C producer license. Experience: * Minimum 2 years experience in an underwriting support role. * Minimum 2 years customer service experience * Insurance experience is preferred. * College degree or 2-5 years' experience in an insurance agency environment. Education: * High School Diploma or GED required * Insurance education a plus Knowledge, Skills and Abilities: * Excellent verbal and written communication abilities * Effective phone communication skills * Ability to provide service to customers in a professional, courteous manner. * Demonstrated ability to meet deadlines * Demonstrates effective follow up skills * Ability to demonstrate availability based upon customers needs, i.e. consistent excellent attendance. * High level of PC and data entry skills * Proficiency in Microsoft Office applications required. * Ability to multi-task in a fast paced environment. * Demonstrated positive customer service Ally Overview Ally Financial Inc. (NYSE: ALLY) is a leading digital financial services company and a top 25 U.S. financial holding company offering financial products for consumers, businesses, automotive dealers and corporate clients. Ally's legacy dates back to 1919, and the company was redesigned in 2009 with a distinctive brand, innovative approach and relentless focus on its customers. Ally has an award-winning online bank (member FDIC), one of the largest full service auto finance operations in the country, a complementary auto-focused insurance business, a growing digital wealth management and online brokerage platform, and a trusted corporate finance business offering capital for equity sponsors and middle-market companies. Business Unit/Enterprise Function Description Ally Insuranceis a leading provider of automobile-related insurance, vehicle maintenance and reinsurance products, and services for automobile dealers and their customers. The business focuses on developing and maintaining robust and lasting relationships developed directly with our dealers. By partnering with them, we are best able to offer them comprehensive solutions for their business, and valuable products and services to consumers. The business offers vehicle service and maintenance contracts, including our flagship, industry leading product, Ally Premier Protection which is available for new and used vehicles of virtually all makes and models, as well as other ancillary F-I products, such as our GAP and Tire - Wheel products. Ally Insurance also services the insurance needs of our dealers' businesses by offering dealer inventory insurance, and liability and property protection, as well as provides training and consultative services to help their business' succeed. Total Rewards Ally's compensation program offers market-competitive base pay and bonus pay potential based on achieving personal and company goals. Plus, we have a flexible paid time-off program with an emphasis on work-life balance. Ally offers a variety of benefits to protect your health and well-being, provide financial security and balance your work-life needs including: * Industry-leading 401K Retirement Savings Plan including Matching and Company Contributions * Comprehensive wellness program with financial incentives designed to help you achieve your best health * Flexible health insurance options including dental and vision * Pre-tax Health Savings Account with generous employer contributions * Pre-tax dependent care and commuter benefits * Other work-life integration benefits including Paid Parental & Caregiver Leave, Adoption Assistance, Back-up Child & Adult/Elder Care, Child Care Discounts, Tuition Reimbursement, LifeMatters Employee Assistance Program, Weight Watchers and other employee discount programs Ally is an Equal Opportunity Employer We extend equal employment opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled