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in Viera, FL

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Hours Part-time
Location 438 - 32940
Viera, Florida

About this job

Objective:

The On Call Coordinator is expected to perform a variety of on-call duties in order to provide the highest quality service to clients.

Hours: On call duties every weekend and various days during the week


Primary Responsibilities:

  • Prior to start of on call shift, review schedule with scheduling department and become aware of any potential trouble spots that might arise.
  • Obtain resources needed for on call responsibilities such as laptop, tablet and/or phone along with any paper resources deemed necessary. 
  • Answer each incoming call in a friendly, professional, and knowledgeable manner and respond quickly to their needs. 
  • Fill all Client shifts following designated office scheduling processes. 
  • Communicate changes in Client Shifts to the Client(s) and CAREGiver(s). 
  • Contact backup person when questions arise about clients or CAREGivers that require input
  • Fill in on assignments that come open until a replacement CAREGiver is found
  • Communicate client and CAREGiver concerns or problems with owner or designated key player. 
  • Monitor and log both client and CAREGiver activity and follow up on CAREGiver assignments and client service in the operating system. 
  • Field new client & CAREGiver inquiries over the phone in a knowledgeable manner and schedule care consultations
  • Create a log of the activities of your shift and communicate that to the designate key player(s).
  • Return resources to the office following your shift. 
  • Demonstrate open and effective communication with owner, colleagues and CAREGivers
  • Ensure Home Instead Senior Care standards are met and upheld 

    Education/Experience Requirements:

  • High school graduation or the equivalent
  • One year of related business experience or an equivalent combination of education and work experience may be considered
  • Must possess a valid driver’s license

    Knowledge, Skills and Abilities

  • Must demonstrate excellent oral and written communication skills and the ability to listen effectively
  • Must have the ability to work independently, maintain confidentiality of information and meet deadlines
  • Must have knowledge of the senior care industry
  • Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills
  • Must demonstrate discretion, integrity and fair-mindedness consistent with company standards, practices, policies and procedures
  • Must have the ability to organize and prioritize daily, monthly and yearly work
  • Must be able to establish good working relationships with management, colleagues, franchise owners and their staff
  • Must have the ability to sit at a desk and listen effectively for long periods of time on the telephone
  • Must present a professional appearance and demeanor
  • Must be able to operate office equipment 
  • Must be patient and congenial on the telephone 
  • Must have computer skills and be proficient in Word and Excel
  • Must be able to work evenings and weekends as required
  • must be able to perform duties in a professional office setting

Each Home Instead franchise is independently owned and operated.