Shift Supervisor - Full-time / Part-time

Position Objective:        

Assist store management in executing store operations during scheduled shifts, and ensure that all employees are giving a “Great experience every time” to the customer in a fast-paced, clean and safe environment.

Essential Function:

• Be able to perform all job functions of each crew position, including customer service, product preparation, cash accountability, and front-line food preparation.
• Effectively leads the team during a shift to ensure that excellent restaurant operations are consistently achieved.
• Ensure the restaurant is properly organized and staffed as designated by written schedule through proper job assignments, break rotation and delegation of tasks during both peak and non-peak periods.
• Delegating duties, assigning specific tasks and ensuring team members prepare food items according to Charleys standards of quality, consistency and timeliness.
• Help train and develop team members and positively lead by example using Charleys 5 Steps of training.
• Contributes to a team environment by recognizing and reinforcing individual and team accomplishments.
• Follow Charleys operational policy and procedures, including those for cash handling, and inventory controls to ensure the safety of all team members and guests during each shift.
• Be certified in all positions and to train others on the positions in order to help where ever needed.
• Ensure Key Practices are followed during the shift. 
• Ensure team members follow health, food safety, and safety guidelines for a clean and safe environment.
• Informs immediate supervision promptly of all problems or unusual matters of significance.
• Accurately complete designated duties such as inventory control, ordering of products and cash control.
• Other duties as assigned

Requirements:

• One or more years' restaurant experience (fast food/QSR supervisory experience preferred).
• Ability to lead a team in a fast-paced, dynamic environment with a sense of urgency.
• Good problem solving and decision making skills.
• Supervise and motivate team members to perform to their highest possible level of ability.
• Maintain high standards of service by demonstrating leadership by example.
• Takes initiative and always looking for improvement.
• Provide a positive and enthusiastic approach to all assignments.
• Provide exceptional customer service and willing to learn the Charleys way.
• The position may require occasional lifting of products to waist level weighing up to 50 pounds.
• Have the knowledge and ability to speak, read, write, and understand the primary language(s) of the work location.
• Have a neat, clean, and professional appearance.
• Working knowledge of computers.
• Ability to work a flexible schedule including evenings, weekends, and holidays.
• Will be required to pass Shift Supervisor Training course and become certified.
• Will be required to pass Manager Serv. Safe certification.