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in Englewood, CO

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Hours Full-time
Location Englewood, CO
Englewood, Colorado

About this job

Sling TV L.L.C., a subsidiary of DISH Network Corporation (NASDAQ: DISH), provides over-the-top television services including Domestic, Latino and International live and Video-On-Demand programming.  Customers stream Sling TV to their favorite devices including  televisions, tablets, computers, game consoles and smartphones. The Sling TV programming portfolio includes content from Disney, ESPN, HBO, AMC, Turner, Scripps, EPIX, Univision and Maker Studios. Sling Latino currently provides the Best of Spanish programming including country specific programming from Spain and Colombia. Sling International currently provides close to 200 channels in 18 languages across multiple devices to U.S. households. Sling TV is a next-generation service that meets the entertainment needs of today’s contemporary viewers. Visit .

A successful candidate will have the following:

 

  • Bachelor’s degree from four year college or university OR 2 to 4 years of work experience OR a combination of education and work experience
  • Strong communication skills
  • Strong attention to detail
  • Excellent excel skills
  • Flexibility to work in a multi shift environment, specifically third shift 

We are seeking passionate, energetic and flexible individuals to join the team as analysts. The business operations management analysts will be responsible for ensuring business continuity, monitoring and analyzing activity. S/he will seek to redefine the industry standards and practices in order to create a high quality, best in class customer experience. S/he should be comfortable working autonomously in a fast paced environment and taking the initiative to find creative solutions.

 

If you are looking to start your career with business operations at Sling TV... this is the opportunity! As part of the Command Center Team, you will work with your teammates to:

  • Identify emerging issues that affect our consumers. This includes incidents on user platform/ applications, call centers and social media.
  • Develop and maintain dashboards, performance scorecards and platform KPIs.
  • Participate in defining, designing and constantly improving the customer experience.

Communication, both verbal and written, across all levels of the organization, is paramount to success in this role. Examples include:

  • Identify key stakeholders as issues and improvement opportunities arise; these groups include but are not limited to executives, customer care, marketing, operations, product management and sales.
  • Collaborate with these stakeholders to drive emerging issues to resolution.
  • All communications must be handled in a timely fashion with a sense of emergency, with the right amount of detail to the right individuals.

Finally, strong analytical skills are necessary for high performance and advancement. Our best team members constantly seek areas of improvement and proactively identify potential solutions. Those who exhibit these skills will have the opportunity to grow and advance.

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