Customer Care Representative - Full-time / Part-time

One of our clients in the Orlando (College Park) area is hiring Customer Care Specialist to join their company for a long term opportunity.

Duration: 3 month contract-to-hire

Pay Rate: $13/hour

Shift: Monday - Friday, 8AM-5PM OR 9AM-6PM OR 10AM-7PM

Job Description:

Act as the primary point of contact for all inbound phone and email customer inquiries regarding order/shipment status, returns, credits, expediting shipments, invoicing, preparing new order/product quotes and answering general product information questions.Interact with customers, sales and operations to meet or exceed customer expectations. Specialists will be supporting 31+ Customers.

• Review Open Order report on a daily basis and make proactive outbound calls to customer to inform them of order/shipment status, around 35 orders per day.
  Provide accurate quotes (pricing) to customers.
• Invoice daily (as applicable).
• Handle product information inquiries from customers.
• Suggest alternative products or services and provide technical information to meet customer needs.
• Collaborate with sales and product engineering when applicable to find the best solution to the customer's needs.
• Operate computer/database (CRM) to receive and extract customer information, and/or refer to catalog to answer customer questions relative to pricing, availability and shipping dates.
• Prepare and send routine follow-up correspondence related to returns, order status, credits, etc.
• Follow Customers Service Level Agreements (SLA's)
• Contact appropriate department to trace or expedite lost or delayed shipments.
• Filing paperwork and invoices (if applicable).
• Communicate to manager(s) of any problems, deviation in lead times, or special requests of customers.
• Employee takes approximately 20-30 calls per day along with email transactions.

Qualifications:

• 2+ years of customer service (ideally in manufacturing, retail or distribution)
• Familiar with CRM software (Salesforce, SAP, Quantum, etc.)
• Proficient in Microsoft Office, Excel especially
• Organized, detail oriented, and strong problem solving skills.

For immediate consideration please respond to this job posting or contact Sarah Yurinich at 407-803-5139.

About Aerotek:

Our people are everything. Since 1983, Aerotek has become a leader in recruiting and staffing services by building quality relationships that allow us to place quality people in quality jobs. With over 230 non-franchised offices, Aerotek serves 17,000 clients and 300,000 contract employees every year. To learn more, visit .

Aerotek is acting as an Employment Agency in relation to this vacancy.