Senior Relationship Banker, Pacific Grove, CA

Join a bank that’s as committed to your future as you are.  At Union Bank, a part of Mitsubishi UFJ Financial Group (MUFG), we share a vision for our future, we share our successes, and we strive to bring out the best in each other in everything we do.  Our diverse colleagues are connected by a common ambition to create change for the better – from forging more dynamic career paths, to driving progress in our communities, to continuously reshaping the standards of financial services.   Positive impact starts here; see the change you can make as we strive to become the world’s most trusted financial group.   

Job Summary:

Reporting to the Branch Manager, develop new and existing business and consumer banking relationships by proactively soliciting new business from prospective clients and by contacting present clients to retain and expand banking relationships, to meet or exceed assigned monthly goals. Accountable for customer satisfaction and retention. May be assigned a Signature/Priority Banking portfolio.
 
Major Responsibilities:

60% - Sales: 

Develop new business by researching and analyzing community markets, analyzing and prioritizing clients to target, planning and executing business development strategies and calling on existing and potential clients, whether in person or over the phone.

Proactively assess clients' financial information by completing a Needs Assessment to determine total current and future financial needs. Summarize and discuss the opportunities uncovered; recommend, present and sell appropriate products and services.

Interview loan applicants to elicit information, determine appropriate loans, cross-sell opportunities, or communicate decisions or recommendations;  obtain and/or send proper documentation and to resolve related customer issues. Makes face to face sales calls to the local community businesses. When appropriate, refer sales opportunity to Loan by Phone area.   Refer clients as necessary to the appropriate banker or department to cross-sell additional services or products in accordance with established profile action plan.   Proactively contact and consult with clients on a regular basis to update the Needs Assessment information and to educate clients on changes in the financial industry that would affect them and the products and services they currently use.

If assigned, responsible for managing and maintaining the Priority Banking Portfolio.   Responsible for business development to the community's "center of influence", including clients such as  CPAs and other local professionals.   Conduct monthly in-house products/services seminars for branch employees and coordinate seminars for bank clients. Perform the Merchandising and Marketing activities as required including functions such as: leadership support in promotional campaigns; product/service training sessions; lobby merchandising materials display.   Attend civic, cultural and community events to maintain communication links and to promote the Bank and its services.

20% - Risk/Compliance/Audit:

Responsible for following and adhering to all bank operational and security policies and procedures, including compliance and privacy policies and procedures to maintain customer confidentiality.   Ensures customer information meets bank and regulatory documentation. Responsible for  maintaining customer accounts by making necessary account and signature card changes, securing additional account information, and maintaining and filing cards.   Inputs all related data into computer and pulls daily reports for verification of information.

20% - Customer Service:

Assure proper handling of service requests and resolution of customer problems. Maintain established customer service level expectations in accordance with the Bank's and Manager's overall goals and objectives.

Perform other duties as may be assigned. This may include providing work guidance to lower level sales staff when assigned.    

Generally requires 2+ years of direct working experience in all financial service products and services including Small Business Sales and Credit products, risk management procedures, etc.  Requires excellent verbal and written communication skills. Ability to operate PC, Windows, Word, Excel and other standard banking software. Requires completion of all basic branch banking sales training classes.   

This position may be subject to SAFE Act Registration Requirements.  Pursuant to the SAFE Act requirements, all applicants for employment who will be engaged in residential loan mortgage originations (as defined by the SAFE Act) must register with the federal registry system and maintain a status in good standing under the SAFE Act requirements.  If at any time the Bank determines that your position requires SAFE Act registration, you will be required to register and submit to the required SAFE Act background check and registration process.  Failure to register successfully or to maintain a status in good standing under the SAFE Act will affect your eligibility for continued employment and may result in your immediate termination.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

We are committed to leveraging the diverse backgrounds, perspectives and experiences of our workforce to create opportunities for our people and our business. Equal Opportunity Employer Minority/Female/Disability/Veterans