Front Desk Agent - Part-time

Value Place

Guest Attendant Job Description

 Job Responsibilities:

Responsible for the front office operations when the Property Manager is off property and/or off duty.Assures operations are according to Value Place Brand Standards. This is a part-time position. 

Essential Functions:

• Working hours may vary Monday-Friday. Saturday is 9:30 A to 10:00 P.
• Oversee the daily operations of the property in the absence of the Property Manager, including: reservations, renewals, check-outs, and check-ins.
• Review and approve transmittals and other front office paperwork and reports.
• Ensure team member attitude of attentiveness and anticipation of guest needs.
• Give tours to potential guests and be able to close the sale
• Ensure proper delivery of guest's special requests (i.e. linen request for sofa sleeper).
• Inspect studios according to quality standards for cleanliness and proper preventative maintenance.
• Ensure the security needs of the property and guests are met.
• Respond to requests from immediate supervisor. Follow-up with immediate supervisor on a regular basis.
• Assist the Property Attendant in housekeeping with the day's needs.
• Wash, dry and fold laundry
• Responsible for proper administration of keys.
• Responsible for knowing property emergency procedures.
• Manage inventory and assist Property Manager with budget control.
• Ensure proper uniform standards are being followed throughout departments.
• Responsible for knowing area attractions and services in order to accommodate guest's needs.
• Responsible for knowing Value Place services and amenities in order to accommodate guest's needs.
• Review studio inventory and work within Value Place Guidelines.
• Assists PM in maintaining accounts.
• Make outgoing marketing calls and other various marketing activities

Qualifications:

• One-year experience in customer service but hotel operations preferred
• Knowledge of lodging point of sale systems
• Excellent communication skills needed to make outbound telephone sales calls.
• Excellent oral, organization and written communication skills
• Have reliable transportation
• Self-starter with the ability to prioritize and handle multiple projects and meet deadlines under pressure, with strong organizational time management skills and problem solving skills. 
• Proactive and aggressive in solving problems, experienced in recognizing and taking action on opportunities and developing a strong team.

Physical: 

Physical demands are those that must be met by employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Hotel Management and Consulting reserves the rights to modify, change, or apply this job description in any way the company desires.This job description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position.This job description is NOT an employment contract, implied or otherwise. The employment relationship, remains "at will".These job requirements are subject to change to reasonably accommodate qualified disabled individuals.

Value Place provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Value Place complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, and job transfer, leaves of absence, compensation, and training.

Value Place expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, disability, or veteran status. Improper interference with the ability to Value Place's employees to perform their expected job duties is absolutely not tolerated. Value Place is a Drug Free workplace.

___________________________________________________

EmployeeDate