Service Coordinator - Home Instead Senior Care - South Denver - Full-time

Job Description

Looking for that next step in your career? Do you love a challenge? Are you ready to join a high performing team that will support you while encouraging you to be your best? In this fast-paced and dynamic role you will perform a variety of duties in the coordination of scheduling care for our clients. You will have the opportunity to communicate daily with the aging adult population and will provide critical support for our professional CAREGivers by planning and developing consistent schedules. We are looking for a motivated, driven professional to join our successful and experienced team as we continue to grow.

Company Profile

Home Instead Senior Care is the world's largest provider of non-medical home care and companionship services for seniors, with more than 1100 independently owned and operated franchises in over 20 countries. Non-medical services include companionship, meal preparation, medication reminders, light housekeeping, incidental transportation and personal care. Our services are performed by screened, trained and bonded employees for as little as a few hours a day up to 24 hours a day, 7 days a week.

Our company is built upon a set of core values, including honesty and integrity. These values have been instrumental in our success. You will be working with an experienced and dedicated group of professionals who have helped Home Instead Senior Care excel into one of America's fastest growing and respected companies as recognized by the Denver Business Journal, The Wall Street Journal, Entrepreneur Magazine, and Time Magazine.

Primary Responsibilities

• Answer incoming calls in a friendly, professional and knowledgeable manner.
• Create and maintain client and CAREGiver schedules with an emphasis on creating high quality matches and the development of extraordinary relationships.
• Monitor, mediate, and log all client and CAREGiver activity utilizing our software system.
• Enter and maintain accurate client and CAREGiver records in the software system.
• Follow up on CAREGiver and client concerns as needed.
• Demonstrate open and effective communication with colleagues, CAREGivers, clients and family members.
• Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.

Position Qualifications

• High integrity
• 4-year college degree or equivalent
• Excellent customer service skills
• Excellent organizational skills and attention to detail
• Computer proficiency
• Excels in a fast-paced environment
• Flexible
• Can perform with a sense of urgency
• Enjoys working as part of a team
• Sense of humor
• Complete a criminal background, MVR, drug screen & reference checks
• Ability to work occasional weekends and evenings
• Passion and knowledge of aging adult population preferred

Benefits

Home Instead Senior Care provides the following:

• 401K w/ company 4% match
• Attractive bonus program
• Group health insurance
• Paid vacation, personal leave, and sick time

Each Home Instead Senior Care franchise is independently owned and operated and practices equal employment opportunities.

Job Type: Full-time

Salary: $35,000.00 to $42,000.00 /year

Job Location:

• Denver, CO

Required education:

• Bachelor's

Required experience:

• Customer Service: 1 year

Each Home Instead franchise is independently owned and operated.