Associate Provider Relations Coordinator - Elkridge, MD - Full-time / Part-time

Position DescriptionThe Associate Provider Relations Coordinator is responsible for a range of activities associated with HouseCalls operations. The Associate Provider Relations Coordinator supports the functions of the Provider Relations Team and assists the Provider Relations Coordinator with workforce management of the HouseCalls Practitioners from a logistical and operational perspective. Employees in this position will gather information to assist in review of market data, manage the approval of HouseCalls Provider expenses, resolve day to day operational issues encountered by providers, and assist with travel requests. The Associate Provider Relations Coordinator reports to the Regional Lead and partners in supporting short and long term operational goals by executing on daily responsibilities and providing support to the overall team.  Primary Responsibilities:

Resolve operational issues that are routed to the Provider Relations team either telephonically or via e-mail.
Review and approve expense reports submitted by the HouseCalls Providers.
Assist with the creation and completion of travel requests for HouseCalls Practitioners.
Assisting with outbound calls to ensure practitioners have loaded required hours of availability.
Provide assistance to HouseCalls Practitioner field by quickly and efficiently addressing practitioner concerns.
Assist with the composition and review of production based reporting for HouseCalls regions.
Achieve performance metrics related to telephonic quality assurance.
Other duties as assigned

Required Qualifications:

High School Diploma or GED
1 + year of MS Excel - basic formulas, analyzing data, filtering and sorting
Preferred Qualifications:

Any experience with Workforce Management or Operational Support
Experience with Data Analysis
1 + year of Customer Service experience
Associate's Degree or Higher
Take the next step, online at: www.yourlifesbestwork.com.UnitedHealth Group is working to create the health care system of tomorrow. Already Fortune 6, we are totally focused on innovation and change. We work a little harder. We aim a little higher. We expect more from ourselves and each other. And at the end of the day, we're doing a lot of good.Through our family of businesses and a lot of inspired individuals, we're building a high-performance health care system that works better for more people in more ways than ever. Now we're looking to reinforce our team with people who are decisive, brilliant and built for speed.Come to UnitedHealth Group, and share your ideas and your passion for doing more. We have roles that will fit your skills and knowledge. We have diverse opportunities that will fit your dreams.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.