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in Falls Church, VA

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About this job

Our Values at Work as a Sales / Customer Service Associate:

  • GREAT PEOPLE, DEEP VALUES, AND A WHOLE LOT OF SHOE LOVE.

These are the things that make DSW what it is—a company that has changed what it means to shop for shoes, and defined what it means to truly be a Shoe Lover. So when you join DSW, you become a part of all that. A family whose core values are comprised of Passion, Accountability, Collaboration, and Humility!

  • Passion- We inspire a spirit of engagement, optimism, excitement and fun

Our associates bring positive energy to everything they do.  We expect our teams to embrace the unexpected and create an environment of surprise and delight.  We deliver quality service to our customers with urgency and passion by empowering spontaneity.

  • Collaboration - We all win together

We share ideas, feedback, and suggestions in a fearless manner and value each person’s contribution to our success.

  • Humility - We have a genuine desire to discover what others can offer…

Our associates operate in a culture that is built on honesty and respect.  We appreciate that no one individual has all of the answers and that everyone has the ability to add value.  We celebrate our successes without arrogance and openly embrace our opportunities.

  • Accountability - We own our performance and behaviors…

Our teams drive company success through individual responsibility and achievement.  We thrive by developing ourselves and others to surpass expectations by delivering more than what is asked.  Our culture promotes change to drive continuous improvement and we recognize our teams for their contributions

Basic Qualifications:

  • Passionate about delivering exceptional customer experience
  • Strong communication skills  - must be comfortable educating customers on the cool things DSW offers customers such as our DSW Rewards program and Buy Online Ship to Store or Home
  • Flexible with starting and stopping tasks in-between taking care of customers
  • Proficient in use of technology to manage customer transactions
  • Ability to work flexible schedule to include nights, weekends

What DSW Offers You:

  • Generous Employee Discount
  • Opportunity for career growth to permanent position
  • Flexible schedule
  • Opportunity to work with a great group of people with deep values