General Office Assistant

Purpose:

This position is responsible for providing effective and timely support throughout the Great Clips system, including corporate staff, franchisees, and customers, for all general office activities.

Key Result Areas:

Customer Relations Management (CRM) system administration

• Maintain and update information in CRM for corporate employees, training centers and vendors (adding, editing and deleting records)

• Prepare and print envelopes for salon mailings

Inventory and orders

• Order business cards, name plates/tags for corporate staff

• Inventory and ordering of office stationery, FedEx supplies, toner

Industry Relations

• Handle pin sales

• Prepare and handle the shipping for industry shows

• Manage department inventory

 

New Franchisee Administration

• Prepare and mail packets upon request

General Mailings

• Prepare and print envelopes for general mailings

General Office Support

• Provides back-up phone coverage to the receptionist as needed for lunches, breaks, appointments, etc. to ensure continuous service to customers.

• Provide support to the General Office Manager of day-to-day matters and ensure a continuous flow of service to staff, franchisees, customers, and vendors of Great Clips.

• Processes all internal and external mail activities according to prescribed schedules and protocols to ensure that packages/mail is delivered accurately and promptly.

• Processes all copy center services so that materials are copied and/or assembled accurately and according to the timeframe identified by the customer.

• Provides general support in the following areas to ensure the continuous flow of operations.

o Orders office supplies for employees and maintains an adequate inventory of general office and kitchen supplies (paper, clips, post-it notes, etc.)

• Coordinate all Office Services and administrative needs for Home Office departments.

Key Technical Competencies:

• Knowledge of and skill in using personal computers and related software for database management.

• Knowledge of equipment used in performing copy and mail center functions such as a fax machine, postage meter, and various copy machines.

• Knowledge to establish group conference calls and webinars.

• Ability to perform work according to prescribed schedule.

• Excellent verbal and written correspondence skills.

Desired Education and Experience:

High School Diploma and 6 months experience as office assistant, general clerk, or related occupation.

Experience with Microsoft Excel is desired.

Supervision:

None.

This job description is intended to describe the general nature and level of work being performed by people assigned to this position.  It is not intended to be an exhaustive list of all responsibilities, activities, and skills required of the position and people in the position.