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Field Service Technician - QUICK HIRE - Part-time
| Hours | Part-time |
|---|---|
| Location | D.C. Washington, District of Columbia |
About this job
A+ at a minimum. Security+ and Network+ will also work.Only need ONE of those.
Secret clearance
Provide desk side support to computer HW, SW, and other electronic or mechanical devices including clients, servers, legacy systems, waterfront, and pier side equipment.
* Provide resolution of incidents that could not be resolved remotely and are transferred from the Service Desk to the site for resolution.
* Investigate, resolve, document, and report the causes and corrective actions in the NGEN Incident Management System for all incidents assigned by the Service Desk.
* Comply with escalation procedures and Government directed prioritization to resolve assigned incidents consistent with NGEN Service Level Requirements
* Provide break fix support for contractor furnished and government owned printers
* Maintain and support deployable end user devices for use in an expeditionary or field environment
Demonstrated ability of resolving HW SW issues by troubleshooting and/or escalating as needed. Ability to show break fix support for IT assets, legacy systems, servers and other equipment. Secret (or Interim) clearance required.