Bilingual Senior Service Team Lead (Vietnamese) - Fullerton, CA

Position Description:Welcome
to one of the toughest and most fulfilling ways to help people,
including yourself. We offer the latest tools, most intensive training
program in the industry and nearly limitless opportunities for
advancement. Join us and start doing your life's best work.SMSenior Service Account Managers are responsible for first-level response and resolution of escalated issues with external and internal customers. Positions in this function are responsible for
first-level response and resolution of escalated issues with external
and internal customers. Responsible for the overall delivery of benefits
and services by providing support and guidance to existing and
potential customers to ensure continued membership.Primary Responsibilities:Manage
overall delivery of benefits and services by providing support and
guidance to existing and potential customers to ensure continued
membership.Provide expertise and customer service support to members, customers, and/or providersIdentify and resolves operational problems using defined processes, expertise and judgmentInvestigate claim and/or customer service issues as identified and communicate resolution to customersSpeak/Read/Writes VietnameseHas great people management skills and excellent interpersonal skillsExcellent communication skills (verbal and written)Fast learnerAlready has CA Health License or must obtain within the first 45 days of employmentMust lead team and motivate them along the way

Required Qualifications: Bachelor Degree or higherSpeak/Read/Writes VietnameseMust have a CA Health License or must obtain within the first 30 days of employment2+ years of member or customer service experience1+ years of claims processing experience and community developmentIntermediate level of proficiency with MS Word and ExcelMust have people management skillsPreferred Qualifications:UNET, COSMOS, FACETS or NICE claims platforms experience MS PowerPointProject management experienceCareers at UnitedHealthcare Employer & Individual.
We all want to make a difference with the work we do. Sometimes we're
presented with an opportunity to make a difference on a scale we
couldn't imagine. Here, you get that opportunity every day. As a member
of one of our elite teams, you'll provide the ideas and solutions that
help nearly 25 million customers live healthier lives. You'll help write
the next chapter in the history of health care. And you'll find a
wealth of open doors and career paths that will take you as far as you
want to go. Go further. This is your life's best work.SM
Diversity
creates a healthier atmosphere: UnitedHealth Group is an Equal
Employment Opportunity/Affirmative Action employer and all qualified
applicants will receive consideration for employment without regard to
race, color, religion, sex, age, national origin, protected veteran
status, disability status, sexual orientation, gender identity or
expression, marital status, genetic information, or any other
characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.Keywords: Bilingual Vietnamese, management experience, claims, project management, customer service, healthcare, UnitedHealthcare