Service Account Manager Associate - San Diego, CA - Full-time / Part-time

Position Description:
 
Welcome
to one of the toughest and most fulfilling ways to help people,
including yourself. We offer the latest tools, most intensive training
program in the industry and nearly limitless opportunities for
advancement. Join us and start doing your life's best work.
 
Primary Responsibilities:

Serve as the liaison to a complex customer base to
manage first level response and resolution of escalated issues with
external and internal customersIdentifies and resolves operational problems using defined processes, expertise and judgmentInvestigate claim and/or customer service issues as identified and communicate resolution to customersProvide feedback to team members regarding improvement opportunitiesProvides expertise and customer service support to members, customers, and/or providersExtensive work experience within own functionWork is frequently completed without established proceduresWorks independentlyMay act as a resource for others

Required Qualifications: High School Diploma or GED 4+ years of customer service experience analyzing and solving customer problems United States Citizenship Ability to obtain favorable adjudication following submission of Department of Defense eQuip Form SF86 Soft Skills: Ability to navigate a computer while on the phone Ability to multi-task, this includes ability to understand multiple products and multiple levels of benefits within each producAbility to learn new and complex computer system applicationsPhysical Requirements and Work Environment: Frequent speaking, listening using a headset, sitting, use of hands/fingers across keyboard or mouse, handling other objects, long periods working at a computer Service center environment with moderate noise level due to Representatives talking, computers, printers, and floor activity

As a requirement of UnitedHealth
Group’s contract with the Department of Defense, this position requires U.S.
citizenship and proof of favorable adjudication following submission of
Department of Defense eQuip Form SF86, (the National
Agency Check Legal and Credit or “NACLC”). Successful completion of the NACLC
process is a requirement for continued employment in this role. NACLC
processing will be initiated by our TRICARE Security Officer post-offer, and
can take 3-6 months for a final decision communication from the Department of
Defense. Candidates will be allowed to begin employment with UnitedHealth Group
in this role based on an interim clearance, and final results will be
communicated as they are received. Failure to obtain final NACLC approval will
result in termination from this role.



UnitedHealthcare
Military & Veterans is part of the family of companies that
make UnitedHealth Group one of the leaders across the US health care system.

We serve those who serve our nation, providing quality health care services to
millions of military beneficiaries.

Our commitment to helping people live healthier lives, and to continue the
honor, satisfaction, and quality of the TRICARE military health benefit program
is greater than ever. Our efforts complement the Military Health System to
demonstrate the best blend of public and private health care solutions.

It's not just business as usual. It is one of our proudest endeavors.

If you're ready to help make health care work better for those who serve our
nation. If you are smart, creative, and committed. If you want to make a
difference, consider being part of the elite team at UnitedHealth care Military
& Veterans.

This is an opportunity to share in something special; a chance for all of us to
serve, to excel, and to know that we've made a difference for those families
who have made our nation stronger.

Diversity creates a
healthier atmosphere: UnitedHealth Group is an Equal Employment
Opportunity/Affirmative Action employer and all qualified applicants will
receive consideration for employment without regard to race, color, religion,
sex, age, national origin, protected veteran status, disability status, sexual
orientation, gender identity or _expression, marital status, genetic
information, or any other characteristic protected by law.

UnitedHealth Group is a
drug-free workplace. Candidates are required to pass a drug test before
beginning employment.Keywords: Service Account Manager Associate, Camp Pendleton, California, Customer Service, Computer System Applications