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in Baton Rouge, LA

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Hours Full-time, Part-time
Location Baton Rouge, LA
Baton Rouge, Louisiana

About this job

Great account management is result of strong purpose, conviction and pride - pride in your ability and your product. UnitedHealth Group offers a portfolio of products that are greatly improving the life of others. Bring along your passion and do your life's best work.(sm)
 
This position is the primary service and enrollment contact for SB Employer Groups (2-99 employees) and their respective brokers. Lead and direct local and multi-site enrollment, benefit educational meetings and health fairs. Accountable for increasing electronic services utilization and training of employer groups for assigned accounts. The SB Account Consultant will serve as the ultimate point of contact for determination and resolution of complex service issues for brokers and customers.  Develops strong working relationships with current employers that encourage renewal and future business with UnitedHealthcare.
 
Primary Responsibilities:

Research, analyze and identify root causes of complex service issues for brokers and customers.  Direct dedicated functional experts (billing, customer service, claims, etc.) on corrective action steps / issue resolution to ensure end to end resolution of the issues
Lead, direct and conduct enrollment/benefit meetings and health fairs for assigned business
Educate and consult with brokers and employers on enrollment, benefits and electronic service processes
Influence, educate and train employer groups about UHCs online electronic services, tools, and technologies
Directly responsible for 1) Timeliness and quality of support provided to AEs, management, customers, and brokers 2) Number and quality of open enrollment meetings 3) Number and quality of customer / broker training sessions delivered on eServices and business impact resulting from that training.
Multisite responsibilities
Subject matter expert for electronic services and customer enrollment
Promotes and supports new service model
Participates in special projects as requested by management

Requirements

Required Qualifications:

College degree or higher
State Life and Health Insurance License or ability to obtain within first 90 days of hire
3+ years industry experience (preferably in benefit enrollment with account management or new business sales strongly preferred in a managed health care industry)
Demonstrated knowledge of benefits
Excellent group presentation and training skills
Demonstrated relationship management skills
Superior customer service skills including a sense of urgency and ownership for resolving client issues
Strong problem solving and organizational skills
Analytical skills
Excellent communication (written and verbal) and listening skills
Excellent computer skills, PowerPoint knowledge
Careers at UnitedHealthcare Employer & Individual. We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of health care. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is your life's best work.(sm)
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
 
 
Job Keywords: Small Business Account Consultant, Account Executive, Brokers, Benefits, Employer Groups, Baton Rouge, Metairie, LA, Louisiana, Birmingham, AL, Alabama, Jackson, MS, Mississippi