Data-Mail Account Manager job in Newington, CT

Company
Data-Mail
Job Title
Account Manager
Job Type
Full-time
Location
240 Hartford Ave.
Newington, CT 06111

Account Manager

SUMMARY

Primarily responsible for the project management of key accounts and client programs from concept to mail drop in an efficient, cost-effective and timely manner, with excellent Customer Service skills.  Also responsible for development of a productive business relationship to ensure client satisfaction and continued business.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  1. Responsible for coordinating all aspects of client’s mailing, including submission of text, data processing instructions, printing, lettershop applications and mail processing, production and scheduling.
  2. Generates top quality work

  3. Schedule and enter account information into CJM, determine mail date and monitor timeliness.

  4. Coordinate, inspect and make recommendations on client materials received at Data-Mail.

  5. Coordinate laser text and sign-offs with client.

  6. Analyze programming specifications and manage letter text signoff procedures.

  7. Coordinate client visits and conduct client meetings.

  8. Analyze postal requirements.

  9. Ensure postage monies are correct and received before mailing.

  10. Update quote and correspondence with client to ensure proper billing.

  11. Create lettershop instructions, recaps, & production samples. Maintains inventory control.

  12. Ensure all lettershop instructions are correct.

  13. Advise client on technical and logistic opportunities and problems with mailing.

  14. Keep apprised of new postal regulations, as well as new direct mail techniques and make recommendations to senior management and client.

  15. Analyze leftover inventory and take appropriate action.

  16. Ensure all leftover inventory is reported to the client and action is taken.

  17. Continually learn new techniques in the direct mail industry.

  18. Ensure postage monies are correct and received before mailing.

Additional Info

Minimum Age
18+ years old

Additional

EDUCATION/EXPERIENCE

  • Four-year college degree plus a minimum of 3 years in a customer service position or equivalent experience
  • Minimum of 2 years’ experience in data processing, marketing or printing environment.
  • Microsoft Office – spreadsheet and word processing
  • Proficiency in Excel & Word

     

COMPETENCIES

  • Ability to work in a fast-paced environment
  • Knowledge of laser printers
  • Excellent verbal and written communication skills
  • Strong interpersonal skills
  • Microsoft Office-Word and Excel
  • Management skills
  • Training skills
  • Organizational and analytical skills
  • Data processing skills to include merge/purge, list maintenance, laser printing

Job Industries

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