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in Whitsett, NC
Bilingual Customer Service Coordinator
•30 days ago
Hours | Full-time, Part-time |
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Location | Whitsett, NC Whitsett, North Carolina |
About this job
Note: Please submit resume with application.
Assist customer in all spare parts related matters. Carry out all necessary functions and correspondence of department to achieve timely and satisfactory customer service.
Requirements:
Bilingual in English and Spanish a must
Must provide excellent phone and communication skills
Microsoft Excel and Word skills are a must
SAP experience a plus
Job Duties Include (but not limited to):
- Assisting our Spanish speaking customers with identifying parts numbers, pricing, and availability by phone, email, fax or other method of contact
- Assist customers with emergency situations, such as breakdowns, and coordinate with customers, service technicians and shipping department as needed in order to resolve issue as quickly as possible
- Entering customer orders and providing confirmations
- Invoicing of orders
- Preparing shipping documents (including import and export documentation), labels, and scheduling of shipments (when needed)
- Filing
- Provide quotations for individual parts, changeover kits and special projects
- Coordinate with other departments such as shipping and receiving, service and manufacturing to insure customer satisfaction
- Assist in obtaining technical direction for customer as needed
- Assist in inventory control as needed
Job Type: Full-time
Salary: $12.00 /hour
Required experience:
- Microsoft Excel: 1 year
- Customer Service (over phone): 1 year
- Microsoft Office: 1 year
- SAP: 1 year
- Bilingual: 3 years
Required language:
- Spanish